Program Assistant

Job summary

Determine documentation and language proficiency requirements, monitor application materials, assess applicant readiness, and apply university admission policies and deadlines. Process and classify applications accurately, maintain student records, and respond to inquiries from applicants, staff, and the public about admissions requirements and procedures.

Job details

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $2,140.46 to $2,423.05 bi-weekly SFU Department Descr: Student Recruitment & Admissions Position Grade: 7 # of openings: 1 Biweekly Hours: 70 Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. Student Recruitment & Admissions at Simon Fraser University is often the front door for newly admitted students as they embark upon their academic journey. The Undergraduate Admissions unit is dedicated to an inclusive and accessible approach to admission, involving the processing and evaluation of student applications according to current admission standards and best practices on a global scale. We seek to be student-centred in our policies and procedures to meet a diverse applicant community and are proactive and responsive in our effort to support enrolment management at the institutional level. About The Role The Program Assistant determines academic documentation and language proficiency requirements for each applicant; requests and monitors the submission of supporting documentation; determines applicant readiness for evaluation; interprets and adheres to deadlines, implementing various and complex university policies and procedures regarding eligibility for admission to all undergraduate programs. The Assistant ensures applications are properly classified, processed accurately, and reviewed in a timely manner to support the attainment of institutional enrollment goals. The role serves as a primary point of contact for prospective students, staff, and the public on the application process, status of applications, pre-requisite and transfer credit regulations, admission requirements and provides guidance on required documentation, university policies, and procedures governing eligibility for admission to the university for domestic, international, and strategic population groups. The Assistant supports data management by maintaining application record data in the Student Information System and exercises a high degree of digital fluency by responding to student inquiries via the Salesforce Constituent Relationship Management (CRM) system, executing business process workflows in the OnBase electronic document management system, complex application databases, and retrieval of electronic data from the B.C. Ministry of Education and external examining boards. Qualifications High school graduation; and one year of post-secondary education or formal equivalent in word processing, database, and spreadsheet applications, and in office procedures. 3 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable. Excellent organizational, analytical reasoning, and problem-solving skills. Ability to handle confidential matters with discretion. Ability to exercise mature judgment and initiative. What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338): 3 weeks’ vacation (prorated for the first year)* Hybrid-work program for eligible positions Employer paid defined benefit pension plan On-campus tuition waiver for employees and their immediate family members* Funding for professional development expenses* And more! Prorated for part-time employees Additional Information An Internal Candidate has been identified. For external candidates, the starting salary is the first step of the salary range. Please include your cover letter and resume in one attachment. SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university. We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact people_strategies@sfu.ca.

What you’ll do

Determine documentation and language proficiency requirements, monitor application materials, assess applicant readiness, and apply university admission policies and deadlines. Process and classify applications accurately, maintain student records, and respond to inquiries from applicants, staff, and the public about admissions requirements and procedures.

Requirements

Requires high school graduation and one year of post-secondary education or equivalent training in office procedures and word processing, database, and spreadsheet applications, plus three years of experience. An equivalent combination of education and experience is acceptable; strong organizational, analytical, and problem-solving skills, discretion, judgment, and initiative are also required.

Benefits

• Three Weeks' Vacation
• Hybrid-Work Program for Eligible Positions
• Employer-Paid Defined Benefit Pension Plan
• On-Campus Tuition Waiver for Employees and Immediate Family Members
• Professional Development Funding

Listed skills

• data management · Preferred
• Salesforce CRM · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application Processing
• Admissions Evaluation
• Academic Documentation Assessment
• Language Proficiency Requirements
• Policy Interpretation
• Data Management
• Student Information Systems
• Salesforce CRM
• OnBase Document Management
• Database Management
• Word Processing
• Spreadsheet Applications
• Organizational Skills
• Analytical Reasoning
• Problem-Solving
• Confidentiality

Job areas

• Education
• Administrative
• Customer Service & Support
• Data & Analytics

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