Customer Success Coordinator (Maternity Leave Coverage)

ABOUT DENTAL CRAFTS Hiring the right people, in the right roles! Dental Crafts bit into the dental industry in 1986 and offers over 37 years of technical experience and expertise. Proud to be based in Newfoundland and Labrador, we are a full-service dental lab with a state of the art facility. Our wide range of products and services sit on the cutting edge of the dental industry. Description: This is a full-time, fixed-term maternity leave coverage position for up to 18 months. The Customer Success Coordinator is responsible for providing exceptional customer service to internal and external stakeholders. Building and managing relationships with customers; providing an excellent customer experience over the phone, in person, and via email. Entering case orders into the ERP system with a high level of accuracy. Coordinating and scheduling case production, ensuring schedules and timelines are met. Shipping and receiving related duties. Liaising with the Supervisor for other clerical duties related to supply chain and operations, including but not limited to invoice processing and accounts receivable. General Responsibilities: Customer Service Providing exceptional customer service Answering customer calls, responding to customer emails Forwarding and connecting incoming calls Customer case communications and status updates Invoicing Scheduling patient appointments First point of contact for patients Assisting in AR processing General housekeeping Logistics Shipping and receiving Case preparation Case progress tracking and coordination Production reporting ERP maintenance and optimization Inventory and pricing maintenance Qualifications: Customer service extraordinaire – background in busy, fast paced customer service roles, such as in the airline industry High attention to detail and accuracy Customer experience focused approach to problem solving Strong communication skills and command of the English language Excellent time management skills; acts skillfully with a sense of urgency 1-2 years’ experience in logistics role in a fast-paced environment desirable Dental background desirable Valid drivers license is an asset Experience working with Microsoft Office Suite of Products ERP software experience and knowledge Aptitude for learning technical information

The Customer Success Coordinator manages customer relationships and provides support through phone, email, and in-person interactions. They are also responsible for coordinating case production, managing shipping and receiving, and performing clerical tasks like invoicing and accounts receivable.

Candidates should have 1-2 years of experience in a fast-paced logistics or customer service environment and possess strong communication skills. Proficiency with Microsoft Office and ERP software is required, along with a high level of accuracy and attention to detail.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Time Management
• Logistics
• ERP Software
• Microsoft Office Suite
• Data Entry
• Invoicing
• Accounts Receivable
• Shipping And Receiving
• Problem Solving
• Attention To Detail
• Scheduling
• Inventory Management
• Customer Success Management
• Relationship Management
• Supply Chain
• Valid Driver's License
• Housekeeping
• Clerical Works
• Communication
• English Language
• Enterprise Resource Planning
• Microsoft Office
• Operations
• Coordinating
• Detail Oriented

• Customer Service & Support
• Logistics
• Administrative
• Healthcare
• Manufacturing
• Customer Success Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week