Front Store - Supervisor Front Store

Job summary

The Supervisor of Front Store is responsible for leading and coaching customer service staff to ensure a superior shopping experience while managing daily store operations. They also oversee administrative functions including payroll, cash office management, and ensuring compliance with company policies and regulatory requirements.

Job details

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community. What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family. Ready to start fresh? The Supervisor of Customer Service will ensure that customers will receive a superior customer service experience by coaching and developing a friendly, well-trained staff. The Supervisor will provide management and leadership to all CSA’s within the store while coaching and training the team toward maximum accuracy and execution of company strategy and image. The Supervisor willalso provide leadership on all Human Resource clerical functions within the store and is responsible for administrative duties including payroll, file maintenance, A/P, and expenses. Actively contributes to an environment of employee and customer engagement. Here’s where you’ll have an impact: People Leadership • Provide customer service excellence to meet customer and employee needs • Create a coaching and development culture for all employees which embraces a passion for health and wellness • Supervise and provide support to all CSA’s • Manage CSA’s by scheduling, recruiting and performance management • Manage the hiring process for Front Store CSA’s • Conduct and coordinate new hire orientation/on-boarding process • Manage store operations as required Customer Offering • Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit • Provide superior customer service to meet customers needs • Resolve customer issues Policy/Regulatory Adherence • Ensure all applicable company policies and procedures are communicated and adhered • Ensure that WHMIS,OH&S and other regulatory requirements and procedures are implemented and maintained Financial • Perform administrative duties as required • Balance cash according to company policies • Identify and correct cash discrepancies • Complete daily sales reporting • Perform payroll functions • Manage cash office expenses Personal/Proffesional Development • Thoroughly understand all relevant company programs • Attend training as required • Maintain knowledge of current industry trends Employee Engagement • Be known as the “employer of choice” by actively supporting an environment of employee engagement Other Duties • Provide feedback for continuous improvement • Assist in all store functions as required • When required, responsible for management of keys and secure lockup of store • Responsible for ensuring that OH&S, and other regulatory requirements and procedures, are implemented and maintained • Other duties as required What you bring to the table: • Above average communication skills (both oral and written) • Full knowledge of Front Store operations and programs • Proficient use of SAP, Chainware and POS • Full knowledge of total store operations and policies Required • High school diploma • 1 year supervisory experience Preferred • Undergraduate Degree • A combination of education and experience may be considered Customer Service • Interpersonal Skills • Job Knowledge • Decision Making/Problem Solving • Managing for Results • People Development • People Management • Team Leadership • Enthused Selling • May be required to lift up to 50lbs • Two person lift required for weights exceeding 50lbs • Ability to stand for long periods of time • Physical work including; but not limited to bending, lifting, and reaching • Exposure to varying temperatures over short periods of time • Exposure to sanitation and cleaning chemicals • Flexible hours and overtime Learn more about our story and culture: Who We Are | Why Work With Us Total Rewards We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation. Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided. Additional Information External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams. Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

What you’ll do

The Supervisor of Front Store is responsible for leading and coaching customer service staff to ensure a superior shopping experience while managing daily store operations. They also oversee administrative functions including payroll, cash office management, and ensuring compliance with company policies and regulatory requirements.

Requirements

Candidates must have a high school diploma and at least one year of supervisory experience. Proficiency in store operations, POS systems, and administrative software like SAP is required, along with strong communication and leadership skills.

Benefits

• Health benefits
• Dental benefits
• Retirement and savings programs
• Employee Share Ownership Plan
• 10% In-store discount
• Virtual healthcare
• Employee and Family Assistance Program
• Learning and development opportunities
• Parental leave top-up
• Paid vacation

Listed skills

• SAP · Preferred
• Customer service · Preferred
• Recruitment · Preferred
• Regulatory Compliance · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Team leadership
• Staff coaching
• Performance management
• Recruitment
• Payroll administration
• Cash management
• SAP
• Chainware
• POS systems
• Regulatory compliance
• WHMIS
• OH&S
• Administrative duties
• Conflict resolution
• Communication skills
• Retail Operations
• Sales Reporting
• People Management
• Virtual Health
• Supervision
• Administrative Functions
• Accounts Payable
• Management
• Decision Making
• Clerical Works
• Customer Service
• Communication
• Customer Engagement
• Continuous Improvement Process
• Training And Development
• Employee Engagement
• Performance Management
• Sales
• Selling Techniques
• Leadership
• Interpersonal Communications
• Problem Solving
• Legislation
• Sanitation
• Regulatory Requirements
• Coaching
• Sales Management
• SAP Applications
• Team Leadership
• Scheduling

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Human Resources
• Finance & Accounting
• Front Store Manager
• Retail Store Supervisor
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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