General Manager (CSNM), Long Term Care (81357001)

Job summary

The General Manager is responsible for overseeing daily operations, financial performance, and contract compliance within a long-term care setting. They will lead diverse teams, foster client relationships, and ensure the site meets all health, safety, and service standards.

Job details

Company Description Grow your career with a company that shares your passion! Our Senior Living Division has an exciting new opportunity to join the Sodexo team as our next General Manager located in Scarborough, Ontario. Salary: $85,000 -$95,000. Position is bonus eligible. At Sodexo Senior Living, we believe every moment holds the power to elevate life. It is our privilege to serve those who have led remarkable lives - bringing comfort, dignity, and joy to everyday moments through exceptional dining, hospitality, and care. Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. Job Description How You’ll Make an Impact: Business & Financial Acumen Develop new and emerging business solutions for continuous growth and effective day-to-day operations Build and analyze budget/P&L statements Achieve financial goals through daily analysis of key KPI’s of business operations and monthly business reviews Proactive planning of future business growth plans, including expansion of scope of services Client Relationships & Contract Management Provide local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability Develop a business strategy in line with current and emerging client needs Build long-term relationships with client that add value and are based on mutual trust and partnership model Ensure contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance People Lead by example; inspire your employees to follow your own actions Strong employee relations through the ability to manage diverse teams If applicable: Ability to build positive union relationships Active participant in full HR life cycle (recruitment, onboarding, training, performance, rewarding, career development, etc.) Organization, planning and monitoring of employee daily activities Culture & Compliance Ensure that the site is always compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed Foster a strong health and safety culture, for our employees and our clients and customers Encourage diversity and inclusion Advocate for corporate social responsibility Drive creative innovation Desire for continuous improvement and growth in compliance with operating standards Embody Sodexo’s core values: Service Spirit, Spirit of Progress and Team Spirit Directs business practices that uphold Sodexo’s mission and values Qualifications What You’ll Need to Succeed: 2-3 years of General Manager/Hospitality management experience in a multi-service operation Strong financial and food cost experience Educational background in Hospitality Management or Business Administration CSNM Certification Proven leadership and line management skills and the ability to build, lead and motivate a team Able to work on own initiative, make effective decisions and as also work as part of a team A good level of operational and support experience; safety first mindset Experience of managing a budget and interpreting financial and commercial information Good standards of literacy and numeracy with sound financial acumen Strong organizational skills and ability to react to suit operational support requirements, must be able to organize time effectively and prioritize tasks to cope with fluctuating workloads. Excellent stakeholder management skills Competent IT skills including MS office Experience in unionized environments Additional Information What Makes Sodexo Different: Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer: Flexible work environment Competitive compensation & great employee benefits Training and development programs Countless opportunities for growth Corporate responsibility & sustainability An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here And so much more! Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class. We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process. Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment. Thank you for your interest in Sodexo. Please note that only those candidates under consideration will be contacted. Follow us on social media to see first-hand what we are all about! Instagram: @SodexoCanada LinkedIn: Sodexo Canada Careers Facebook: Sodexo Canada SodexoSJG Division: Canada Healthcare Province: ON Bonus AIP Eligible/Bonus AIP Eligible: Yes Language Requirements/Exigences linguistiques: English Position Type/Type de poste: Salary Job Type/Type d'emploi: Permanent Fly in-Fly out /Vol d'arrivée-vol de départ: No Compensation: CAD 85000 - CAD 95000 - yearly

What you’ll do

The General Manager is responsible for overseeing daily operations, financial performance, and contract compliance within a long-term care setting. They will lead diverse teams, foster client relationships, and ensure the site meets all health, safety, and service standards.

Requirements

Candidates must have 2-3 years of management experience in a multi-service or hospitality environment and hold a CSNM certification. Strong financial acumen, leadership skills, and the ability to manage budgets and unionized teams are essential.

Benefits

• Flexible work environment • Competitive compensation • Employee benefits • Training and development programs • Growth opportunities • Corporate responsibility and sustainability

Listed skills

• Budgeting · Preferred
• Leadership · Preferred
• MS-Office · Preferred
• Client Relationship Management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Financial management
• Budgeting
• P&L analysis
• Strategic planning
• Client relationship management
• Contract management
• Leadership
• Team management
• Union relations
• Human resources
• Health and safety compliance
• Food cost management
• Hospitality management
• Operational support
• MS Office
• Stakeholder management
• Union Relationship Management
• Employment Equity
• Compliance Auditing
• Financial Acumen
• Employee Relations
• Profit And Loss (P&L) Management
• Business Operations
• Organizational Skills
• Talent Recruitment
• Advocacy
• Planning
• Literacy
• Business Administration
• Management
• Continuous Improvement Process
• Contract Management
• Corporate Social Responsibility
• Training And Development
• Customer Relationship Building
• English Language
• Innovation
• Key Performance Indicators (KPIs)
• Long-Term Care
• Numeracy
• Employee Onboarding
• Operations
• Safety Culture
• Senior Living
• Social Media
• Stakeholder Management
• Business Strategies
• Hospitality Management

Job areas

• Management & Leadership
• Healthcare
• Hospitality
• Food & Beverage
• Human Resources
• Long Term Care Agent
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers