General Manager - Environmental Services (70314051)

Job summary

The General Manager will provide strategic and operational leadership for environmental services within a healthcare facility, ensuring high standards of cleanliness and regulatory compliance. They are responsible for managing budgets, driving service excellence, and fostering strong client relationships while leading a high-performing team.

Job details

Company Description Grow your career with a company that shares your passion! Our Health & Care Division has an exciting new opportunity to join the Sodexo team as our next General Manager - Environmental Services (EVS) located in Toronto. Salary: $70,000 - $80,000 CAD + bonus eligible. At Sodexo, we do more than support healthcare - we help shape it. From retail food service and patient nutrition to environmental services and facilities management, our teams work behind the scenes to create safe, welcoming, and healing environments. Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. Job Description How You’ll Make an Impact: As a General Manager, Environmental Services (EVS), you will provide strategic and operational leadership for environmental services within a healthcare, research facility environment. You will be responsible for driving service excellence, maintaining regulatory compliance, ensuring the highest standards of cleanliness, and fostering strong client relationships while leading a high-performing team. As a General Manager, Environmental Services (EVS), you will: Environmental Services Operations • Provide leadership and oversight of Environmental Services (EVS) operations, ensuring the highest standards of cleanliness, safety, and customer satisfaction. • Ensure compliance with infection prevention and control (IPAC) requirements, accreditation standards, and client policies and procedures. • Lead quality assurance programs, audits, inspections, and continuous improvement initiatives to maintain operational excellence. • Collaborate with healthcare and research facility stakeholders to support operational and service objectives. • Monitor operational performance and implement strategies to improve productivity, quality, and efficiency. Business & Financial Acumen • Develop innovative business solutions to support operational effectiveness and continuous growth. • Build, manage, and analyze budgets and P&L statements. • Achieve financial objectives through analysis of key performance indicators and operational metrics. • Identify opportunities for service enhancements, efficiencies, and business development. • Manage labour, supply, and operating costs while maintaining service excellence. Client Relationships & Contract Management • Build and maintain strong client relationships based on trust, partnership, and responsiveness. • Develop business strategies aligned with current and emerging client needs. • Ensure contractual commitments, service level agreements (SLAs), and performance standards are achieved. • Conduct regular business reviews, compliance audits, and performance assessments. • Act as the primary point of contact for client concerns, escalations, and strategic planning initiatives. People Leadership • Lead by example and foster a culture of accountability, engagement, and continuous improvement. • Recruit, develop, coach, and retain high-performing teams. • Support the full employee lifecycle including recruitment, onboarding, training, performance management, and succession planning. • Maintain positive employee and labour relations in a unionized environment where applicable. • Provide effective workforce planning and daily operational oversight. Culture & Compliance • Foster a strong health and safety culture for employees, clients, patients, and visitors. • Ensure all operations comply with corporate policies, regulatory requirements, and client standards. • Champion diversity, equity, inclusion, and belonging initiatives. • Drive innovation and continuous improvement across all areas of responsibility. • Embody Sodexo's values of Service Spirit, Spirit of Progress, and Team Spirit. Qualifications What You’ll Need to Succeed: • 3-5 years of progressive management experience leading Environmental Services (EVS) operations within a healthcare, hospital, academic health centre, or research facility environment. • Experience working within healthcare and/or research facilities is considered a strong asset. • Post-secondary education in Hospitality Management, Business Administration, Healthcare Administration, or a related field. • Demonstrated experience leading large, diverse frontline teams in a fast-paced operational environment. • Strong understanding of Environmental Services best practices, infection prevention and control (IPAC), quality assurance, and regulatory compliance standards. • Proven leadership skills with the ability to build, coach, motivate, and develop high-performing teams. • Experience managing budgets, labour costs, productivity metrics, and operational performance. • Strong financial acumen with the ability to analyze and interpret financial and commercial information. • Excellent stakeholder management skills, with the ability to build strong relationships with clients and operational partners. • Strong organizational, planning, and problem-solving skills with the ability to manage competing priorities. • Proficiency with Microsoft Office and operational management systems. • Experience working within a unionized environment is preferred Additional Information What Makes Sodexo Different: Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer: Flexible work environment Competitive compensation & great employee benefits Training and development programs Countless opportunities for growth Corporate responsibility & sustainability An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here And so much more! Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class. We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process. Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment. Thank you for your interest in Sodexo. Please note that only those candidates under consideration will be contacted. Follow us on social media to see first-hand what we are all about! Instagram: @SodexoCanada LinkedIn: Sodexo Canada Careers Facebook: Sodexo Canada SodexoSJP Division: Canada Healthcare Province: ON Bonus AIP Eligible/Bonus AIP Eligible: Yes Language Requirements/Exigences linguistiques: English Position Type/Type de poste: Salary Job Type/Type d'emploi: Permanent Fly in-Fly out /Vol d'arrivée-vol de départ: No Compensation: CAD 70000 - CAD 85000 - yearly

What you’ll do

The General Manager will provide strategic and operational leadership for environmental services within a healthcare facility, ensuring high standards of cleanliness and regulatory compliance. They are responsible for managing budgets, driving service excellence, and fostering strong client relationships while leading a high-performing team.

Requirements

Candidates must have 3-5 years of progressive management experience in environmental services within a healthcare or research environment. A post-secondary education in a relevant field such as Hospitality or Healthcare Administration is required.

Benefits

• Competitive compensation
• Employee benefits
• Training and development programs
• Growth opportunities

Listed skills

• Quality assurance · Preferred
• Operational Excellence · Preferred
• Regulatory Compliance · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Stakeholder Management · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Environmental services operations
• Healthcare facility management
• Infection prevention and control
• Regulatory compliance
• Budget management
• P&L management
• Quality assurance
• Team leadership
• Stakeholder management
• Strategic planning
• Operational excellence
• Performance management
• Labour relations
• Business development
• Microsoft Office
• Employment Equity
• Compliance Auditing
• Financial Acumen
• Operational Performance Management
• Business Solutions
• Profit And Loss (P&L) Management
• Accountability
• Talent Recruitment
• Planning
• Research
• Budgeting
• Auditing
• Business Development
• Business Administration
• Management
• Strategic Planning
• Cleanliness
• Customer Service
• Regulatory Compliance
• Continuous Improvement Process
• Contract Management
• Corporate Social Responsibility
• Training And Development
• Food Services
• Disabilities
• Performance Management
• English Language
• Facility Management
• Leadership
• Health Administration
• Innovation
• Problem Solving
• Key Performance Indicators (KPIs)
• Labor Relations
• Long-Term Care

Job areas

• Management & Leadership
• Healthcare
• Environmental & Sustainability
• Hospitality
• Environmental Services Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

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