Hospitality Zone Supervisor - BC Place

Job summary

The Hospitality Zone Supervisor leads a team across multiple concession stands to ensure operational readiness, food safety, and high-quality guest experiences during events. They are responsible for managing inventory, staff performance, and real-time decision-making to maintain service standards throughout the venue.

Job details

Job Listing: Hospitality Zone Supervisor At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. Location: We are seeking an experienced Hospitality Zone Supervisor for the BC Place Stadium. Sodexo Live! is the Official Supplier of Food and Beverage Services to BC Place Stadium. BC Place is a multi-purpose stadium in Vancouver, British Columbia, Canada. Located at the north side of False Creek, it is owned and operated by the BC Pavilion Corporation, a Crown corporation of the province. Home to BC Lions, Vancouver White Caps, Concerts and Live events, the facility hosts welcomes hundreds of thousands of fans each year, while generating significant economic activity for the Province. Job Overview: Be part of the leadership team delivering food and beverages at BC Place during professional sport, major concerts and live events. The Zone Supervisor leads a group of concession locations within an assigned area and is the key connection between frontline teams and event leadership. You will have direct responsibility for operational readiness, people leadership, guest experience, safety, inventory and in-event decision-making. This role offers broader responsibility than a traditional stand supervisor position and is a strong opportunity for hospitality leaders looking to develop experience in large-scale venue and event operations. Key Responsibilities Oversee multiple concession stands, bars or service locations within an assigned event-day zone. Lead and support Stand Leaders and frontline teams, providing clear direction, coaching and real-time issue resolution. Ensure all assigned locations are fully staffed, stocked, organized, merchandised and ready before gates open. Monitor sales demand, food production, inventory and staffing throughout the event and adjust priorities as conditions change. Partner with warehouse, culinary, beverage, POS/technology and leadership teams to resolve operational needs quickly. Maintain food quality, temperature, sanitation, food safety and responsible alcohol service standards. Support an efficient, welcoming guest experience and resolve service concerns professionally. Maintain a visible leadership presence and communicate effectively by radio and in person across the operation. Review inventory counts, transfers, discrepancies and required event paperwork for accuracy and completeness. Lead assigned closing procedures, including cleaning, product storage, equipment shutdown, security and documentation. Identify opportunities to improve throughput, presentation, team performance and the overall guest experience. What You Bring Previous experience in high-volume hospitality, food and beverage, retail, events or a similar customer-facing operation. Leadership, supervisory or team-lead experience preferred; strong candidates ready for their first formal supervisory opportunity will also be considered. Strong communication, organization and problem-solving skills with the ability to manage competing priorities. Confidence working independently while collaborating closely with a larger event leadership team. Serving It Right certification required; Food Safe certification is an asset. Availability for mandatory events, including evenings, weekends and holidays as scheduled. Why with Sodexo Live! At BC Place You will work inside one of Canada's leading sports and entertainment venues, helping deliver high-volume hospitality for major event days. The position provides hands-on leadership experience, exposure to multiple areas of venue operations and opportunities to take on increasing responsibility within the BC Place and Sodexo Live team. Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

What you’ll do

The Hospitality Zone Supervisor leads a team across multiple concession stands to ensure operational readiness, food safety, and high-quality guest experiences during events. They are responsible for managing inventory, staff performance, and real-time decision-making to maintain service standards throughout the venue.

Requirements

Candidates should have previous experience in high-volume hospitality, retail, or event operations, with a preference for prior supervisory experience. Applicants must hold a Serving It Right certification and be available to work flexible hours, including evenings, weekends, and holidays.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Food safety · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hospitality management
• Team leadership
• Food safety
• Inventory management
• Customer service
• Operational readiness
• Problem solving
• Communication
• Event operations
• Staff supervision
• Sanitation standards
• Responsible alcohol service
• Food Quality Assurance And Control
• Event Operations
• Service Standards
• Decision Making
• Sales
• Food Safety And Sanitation
• Warehousing
• Leadership
• Problem Solving
• Operations
• Sanitation
• Coaching
• Team Leadership
• Team Performance Management

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Sports & Recreation
• Zone Supervisor
• Clinical Supervisor / Manager
• Health Service Managers
• Medical and Health Services Managers