Optical Associate - Part Time

Job summary

The Optical Associate will manage customer check-ins, coordinate appointments, and assist with billing and payments. They will also provide expert guidance on eyewear selection and support opticians with frame measurements and adjustments.

Job details

We’re hiring to fill a current vacancy, join our team at Hauck Vision and Hearing - Red Deer - Village Mall- partners of solis optics, as an Optical Associate! Step into a role where you'll deliver exceptional customer experiences in a fun, supportive, dynamic, and rewarding environment. Join us in making a meaningful impact on people's lives - one frame at a time. This position is a part-time role working 20-29 hours per week. Our location is open Monday to Friday. What You'll Do * Greet and welcome customers, manage customer check-in and check-out * Engage with customers in person, by phone, and via email * Coordinate appointments, prepare prescription printouts * Educate customers on eyewear options tailored to their lifestyle, ensuring optimal value and quality * Guide customers in selecting eyewear that combines style with optimal vision * Support frame and facial measurements alongside an Optician, ensuring proper fit and positioning of new eyewear * Assist with contact lens orders * Manage billing and payments for patients, insurers and other third parties * Deliver exceptional customer service to ensure a positive customer experience * Support store operations by performing additional duties as required What You Bring * Previous experience in a customer-facing role, preferably within a retail environment * Previous optical experience is considered an asset * Ability to multi-task and thrive in a fast-paced environment * Proficiency with technology and computers, including MS Office Suite * Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences * A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively How You'll Benefit * Competitive wages and benefits with exceptional optical coverage * Rapid and ongoing growth, providing a consistently challenging and rewarding environment * A workplace culture that fosters collaboration and teamwork * Continuous training and development opportunities to support your career growth Why You Should Join Us solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate and team member experience. #SOLIS

What you’ll do

The Optical Associate will manage customer check-ins, coordinate appointments, and assist with billing and payments. They will also provide expert guidance on eyewear selection and support opticians with frame measurements and adjustments.

Requirements

Candidates should have previous experience in a customer-facing or retail role, with optical experience considered an asset. Proficiency in MS Office and strong communication skills are required to thrive in this fast-paced environment.

Benefits

• Competitive wages
• Exceptional optical coverage
• Training and development opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail sales
• Communication
• Interpersonal skills
• Multi-tasking
• MS Office Suite
• Appointment coordination
• Billing
• Eyewear fitting
• Problem solving
• Retail Operations
• Optics
• Customer Service
• Interpersonal Communications
• Medical Prescription
• Microsoft Office
• Multitasking
• Teamwork

Job areas

• Retail
• Customer Service & Support
• Healthcare
• Optical Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

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