Patient Services Specialist

Job summary

The Patient Services Specialist will manage customer check-ins, appointments, and billing while providing exceptional service in a retail optical environment. They will also support store operations and engage with customers through various communication channels.

Job details

We're hiring to fill a current vacancy, join our team at Calgary - 130th Ave - partners of solis optics, as a Patient Services Specialist! In this role you’ll deliver exceptional service and support, making an impact on people’s lives in a fun, supportive, dynamic, and rewarding environment. This position is a full-time role working 30-40 hours per week. Our location is open Monday to Saturday. What You'll Do * Greet and welcome customers, manage customer check-in and check-out * Engage with customers in person, by phone, and via email * Coordinate appointments, prepare prescription printouts * Manage billing and payments for patients, insurers and other third parties * Deliver exceptional customer service to ensure a positive customer experience * Support store operations by performing additional duties as required What You Bring * Previous retail experience is considered an asset * Ability to multi-task and thrive in a fast-paced environment * Proficiency with technology and computers, including MS Office Suite * Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences * A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively How You'll Benefit * Competitive wages and benefits with exceptional optical coverage * Rapid and ongoing growth, providing a consistently challenging and rewarding environment * A workplace culture that fosters collaboration and teamwork * Continuous training and development opportunities to support your career growth Why You Should Join Us solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate and team member experience.

What you’ll do

The Patient Services Specialist will manage customer check-ins, appointments, and billing while providing exceptional service in a retail optical environment. They will also support store operations and engage with customers through various communication channels.

Requirements

Candidates should possess strong communication and interpersonal skills with proficiency in MS Office Suite. Previous retail experience is considered an asset for this fast-paced, collaborative role.

Benefits

• Competitive wages
• Exceptional optical coverage
• Training and development opportunities

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Billing · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Multi-tasking
• Billing
• Appointment coordination
• MS Office Suite
• Retail operations
• Problem solving
• Adaptability
• Teamwork
• Retail Operations
• Optics
• Customer Service
• Interpersonal Communications
• Medical Prescription
• Microsoft Office
• Multitasking

Job areas

• Customer Service & Support
• Retail
• Healthcare
• Administrative
• Patient Service Specialist
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

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