Full Time Suite Attendant

Job summary

The Suite Attendant is responsible for cleaning and sanitizing guest rooms and public areas to ensure high standards of guest satisfaction. They also manage laundry operations and report any maintenance issues or safety concerns to the management team.

Job details

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). What this role is all about The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. What you’ll be doing DUTIES AND RESPONSIBILITIES: * Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. * Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. * Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc. * Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures. * When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor. * Minimize waste of supplies and amenities within all areas of housekeeping. * May regularly assist with deep cleaning projects. * Report needed repairs or unsafe conditions to supervisor. * Handle all lost and found items according to established procedures. * Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. * Ensure compliance with federal, state and local laws regarding health and safety services. * Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: * Some previous housekeeping experience preferred. * Previous background from the extended stay industry preferred. * Ability to speak, read, and write fluent English is preferred; other languages beneficial. * Basic reading, writing and mathematical abilities are preferred. * Frequently standing up, bending, climbing, kneeling, and moving about the facility. * Carrying, lifting or pulling items weighing up to 75 pounds. * Will be required to regularly use commercial cleaning chemicals. * Will be required to work mornings, evening, weekends, and holidays. Anticipated Pay Range & Additional Job Information Pay Range $19-$20.25. Based pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience. How we reward you At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer: * Medical, Dental & Vision Insurance * Health Savings Account (HSA) with Company Match * 401(k) Retirement Plan with Company Match * Paid Vacation & Sick Time * Paid Parental Leave * Company-Paid Life Insurance * Company-Paid Short-Term & Long-Term Disability * Hospital Indemnity, Critical Illness & Accident Insurance * Educational Assistance * Sonesta Hotel Discounts (yes, you’ll want to use these ✈️) * Additional Perks & Employee Discounts Our Commitment to You Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Before You Apply To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.

What you’ll do

The Suite Attendant is responsible for cleaning and sanitizing guest rooms and public areas to ensure high standards of guest satisfaction. They also manage laundry operations and report any maintenance issues or safety concerns to the management team.

Requirements

Previous housekeeping experience and a background in the extended stay industry are preferred. Candidates must be able to perform physical tasks such as lifting up to 75 pounds and working flexible shifts including weekends and holidays.

Benefits

• Medical insurance • Dental insurance • Vision insurance • Health savings account • 401(k) retirement plan • Paid vacation • Paid sick days • Hotel discounts • Educational assistance • Paid parental leave • Life insurance • Short term disability insurance • Long term disability insurance • Hospital indemnity insurance • Critical illness insurance • Accident insurance

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Cleaning · Preferred
• Housekeeping · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Cleaning
• Sanitizing
• Laundry operations
• Customer service
• Attention to detail
• Time management
• Communication
• Teamwork
• Safety compliance
• Problem solving
• Bed-Making
• Basic Reading
• Basic Writing
• Management
• Commercial Cleaning
• Critical Illness Insurance
• Discounts And Allowances
• English Language
• Linens
• Mathematics
• Vision Insurance
• Coordinating
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Trades
• Suite Attendant
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners