Customer Experience Associate Remote | No Experience Required

We’re expanding our remote workforce and looking for reliable, goal-oriented individuals who enjoy connecting with people and delivering a high level of professional service. In this position, you’ll work directly with members through pre-scheduled virtual and phone appointments. You’ll help identify what they’re looking for, provide relevant information, answer questions, and guide them through the necessary steps. You’ll also assist with digital paperwork, maintain accurate records, and handle follow-up communication to ensure members have a smooth experience. This opportunity combines the flexibility of working from home with a clear and organized day-to-day structure. No previous industry experience is required. New team members receive comprehensive training, coaching, and continued guidance. What the Role Involves Your responsibilities may include: Connecting with members through scheduled phone and video meetings Listening to members and identifying their individual needs and priorities Presenting relevant information in a clear and easy-to-understand manner Answering questions and providing guidance throughout the process Helping members complete online applications and electronic forms Organizing digital documents and maintaining accurate member files Scheduling, confirming, and following up on appointments Reviewing information to ensure required details have been completed Maintaining professional and courteous communication with members Collaborating with team leaders when questions or additional support arise Participating in ongoing coaching, training, and team meetings What Makes a Strong Candidate We’re open to candidates from many different professional backgrounds. Experience in customer service, retail, hospitality, administration, call centers, or other communication-focused positions can be an asset, but prior experience is not necessary. We’re looking for individuals who: Communicate clearly and professionally Feel confident interacting with new people Have strong listening and interpersonal skills Are dependable and take responsibility for their work Stay organized and pay attention to details Manage their time and daily responsibilities effectively Are comfortable using computers and online communication platforms Can stay focused and productive while working remotely Learn new processes and systems quickly Welcome coaching and apply feedback Are motivated to develop new skills and grow professionally Training, Support & Growth We provide the tools and guidance needed to help new team members learn the position, build confidence, and continue developing over time. You’ll have access to: 100% remote work environment Full-time opportunity Comprehensive initial training and onboarding Continued one-on-one coaching Ongoing mentorship and team support Weekly compensation Performance-based bonuses and incentives Professional development and continued training Opportunities to develop additional skills and responsibilities Performance-based advancement opportunities Leadership development for qualifying team members Collaborative remote team environment Powered by JazzHR Q3pqLCAMoG

The associate will conduct virtual and phone appointments to identify member needs and guide them through necessary processes. Responsibilities include assisting with digital paperwork, maintaining accurate records, and handling follow-up communications.

No previous industry experience is required, as comprehensive training is provided. Candidates should possess strong communication skills, be dependable, and be comfortable using computers in a remote setting.

• 100% Remote Work Environment • Comprehensive Initial Training And Onboarding • Continued One-on-one Coaching • Ongoing Mentorship And Team Support • Weekly Compensation • Performance-based Bonuses And Incentives • Professional Development • Performance-based Advancement Opportunities • Leadership Development

• Time managementPreferred
• Customer servicePreferred
• Appointment SchedulingPreferred
• OrganizationPreferred
• interpersonal skillsPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Professional Communication
• Active Listening
• Interpersonal Skills
• Time Management
• Organization
• Computer Literacy
• Online Communication Platforms
• Digital Documentation
• Appointment Scheduling

• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Barrie, Ontario, Canada

Seniority

Entry level

Application method

Direct apply is available