Restaurant Shift Supervisor

Job summary

Support the management team in maintaining service and brand standards, completing daily operational and cleaning checklists, and ensuring high-quality products. Train, guide, and monitor team members, communicate expectations, support performance development, and oversee cash duties.

Job details

$22.00 / hour Full Time Availability Employee Meal Plan Dental, Vision, Prescription, Medical Benefits for Full-Time Employees Free Employee Parking SSP Canada operates several restaurants throughout Calgary International Airport, including: The Kitchen by Wolfgang Puck, Belgian Beer Cafe, and Bistro on the Bow. This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance Responsibilities As a Restaurant Shift Supervisor Includes Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members. Understand that our guest is our #1 priority. Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis. Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards. Communicate and clarify major job duties, priorities, and expectations to team members Provide support, direction, and encouragement in helping the team succeed in delivering business goals. Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly Assist team members in developing the skills and abilities necessary for improved performance. Ensure that products are of the highest quality. Responsibility for overseeing cash duties. Qualifications And Experience Minimum of 12 months experience within a busy restaurant/hotel. Bar knowledge or liquor service experience highly preferred. Excellent interpersonal skills and ability to interact with and motivate team members. Excellent communication and organizational skills. Ability to read, interpret, and articulate instructions using clear and direct language. Able to work as part of a team within a fast paced food service environment. Supervisory experience required. Cash handling experience required. ProServe certificate required. Food Safety certificate required. Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

What you’ll do

Support the management team in maintaining service and brand standards, completing daily operational and cleaning checklists, and ensuring high-quality products. Train, guide, and monitor team members, communicate expectations, support performance development, and oversee cash duties.

Requirements

Candidates need at least 12 months of experience in a busy restaurant or hotel, supervisory experience, and cash-handling experience; bar or liquor-service experience is preferred. ProServe and Food Safety certificates are required, along with strong interpersonal, communication, and organizational skills and the ability to work in a fast-paced team environment.

Benefits

• Employee Meal Plan
• Dental Benefits
• Vision Benefits
• Prescription Benefits
• Medical Benefits
• Free Employee Parking

Listed skills

• Team Leadership · Preferred
• Customer service · Preferred
• Communication · Preferred
• Organization · Preferred
• Cash handling · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Restaurant Supervision
• Team Leadership
• Team Member Coaching
• Training and Orientation
• Customer Service
• Performance Management
• Communication
• Organization
• Cash Handling
• Cash Duties
• Food Quality Assurance
• Restaurant Operations
• Cleaning and Sanitation
• Teamwork
• Bar and Liquor Service

Job areas

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support

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