Multi-Unit Shift Supervisor

Job summary

The Team Leader is responsible for the daily operations of the food outlet, including supporting management with opening and closing procedures. They also oversee financial tasks, ensure brand standards are met, and maintain a safe, clean environment for customers and staff.

Job details

* $18.00 / hour * Health & Prescription, Dental, Vision, and Life Plans * RRSP Employer Matching * Employee Meal Plan * Paid Vacation * Free Employee Parking At SSP Canada, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles. SSP Canada operates multiple restaurants inside the Edmonton International Airport, including: The Canadian Brewhouse, Belgian Beer Cafe, Tim Hortons, Starbucks, Boston Pizza, Tap & Pour, & Upper Crust. Our Shift Supervisors are experts at a few things: * Understand that our guest is our # 1 priority. * Ensure that all products and merchandising brand standards are adhered to. * Leading a shift to ensure all operational standards are met or exceeded. * Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis. * Communicate and clarify major job duties, priorities, and expectations to team members and provide continuous coaching and constructive feedback in a timely manner, through verbal and written documentation. * Provide support, direction, and encouragement in helping the team succeed in delivering business goals. * Assist team members in developing the skills and abilities necessary for improved performance. * Ensure that products are of the highest quality. * Responsible for overseeing cash duties. If you're ready to take the step into a leadership role, our Shift Supervisor role may be the perfect fit! Skills and Other Requirements: * Minimum of 6 months of management experience in the food & beverage industry. * Excellent interpersonal skills and ability to interact with and motivate team members. * Excellent communication and organizational skills. * Able to work as part of a team within a fast paced food service environment. * Supervisory experience required. * Cash handling experience required. Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation

What you’ll do

The Team Leader is responsible for the daily operations of the food outlet, including supporting management with opening and closing procedures. They also oversee financial tasks, ensure brand standards are met, and maintain a safe, clean environment for customers and staff.

Requirements

Candidates must have previous experience leading a team and demonstrate a strong passion for customer service. Additionally, applicants must be able to provide a 5-year work history and pass a criminal record check for airport security clearance.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Operations Management · Preferred
• Financial Reporting · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Customer Service
• Staff Management
• Operations Management
• Financial Reporting
• Brand Compliance
• Conflict Resolution
• Safety Compliance
• Communication
• Problem Solving
• Airport Security
• Airport Security Clearance
• Management
• Financial Statements
• Leadership
• Operations
• Retail Management

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Multi-Unit Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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