Shift Supervisor

$25.00 / hour - $26.00 / hour Full Time Availability Employee Meal Plan Dental, Vision, Prescription, Medical Benefits for Full-Time Employees Free Employee Parking SSP Canada operates several restaurants throughout the Kelowna International Airport, including: White Spot, Tim Hortons, Subway, Ellison Field, Okanagan Vintner's Exchange, and Retail Stores!Come join us as a Shift Supervisor at Tim Hortons located in Kelowna International Airport, B.C.! Responsibilities as a Shift Supervisor includes: Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members. Understand that our guest is our #1 priority. Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis. Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards. Communicate and clarify major job duties, priorities, and expectations to team members Provide support, direction, and encouragement in helping the team succeed in delivering business goals. Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly Assist team members in developing the skills and abilities necessary for improved performance. Ensure that products are of the highest quality. Responsibility for overseeing cash duties. Ensuring that temperature logs are completed accurately and in a timely manner. Qualifications and Experience Minimum of 12 months experience within a busy restaurant/hotel environment. Excellent interpersonal skills and ability to interact with and motivate team members. Excellent communication and organizational skills. Ability to read, interpret, and articulate instructions using clear and direct language. Able to work as part of a team within a fast paced food service environment. Supervisory experience required. Cash handling experience required. Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

The Shift Supervisor supports the management team in maintaining brand operational standards and ensuring high-quality service for all guests. They are responsible for coaching team members, overseeing cash duties, and monitoring performance to ensure business goals are met.

Candidates must have at least 12 months of experience in a busy restaurant or hotel environment and possess prior supervisory experience. Strong interpersonal, communication, and cash handling skills are required to succeed in this fast-paced role.

• Employee Meal Plan • Dental Benefits • Vision Benefits • Prescription Benefits • Medical Benefits • Free Employee Parking

• Customer servicePreferred
• Food safetyPreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Supervision
• Team Leadership
• Cash Handling
• Customer Service
• Training
• Communication
• Organizational Skills
• Operational Standards
• Conflict Resolution
• Performance Management
• Quality Control
• Food Safety
• Team Motivation
• Management
• Food Services
• Interpersonal Communications
• Medical Prescription
• Restaurant Operation

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Retail
• Shift Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week