Clerk, Ambulatory Care

Job summary

The Ambulatory Clerk provides essential receptionist and clerical support, including patient registration and scheduling for various hospital clinics. This role ensures efficient patient flow and provides high-quality customer service to callers and patients.

Job details

Posting Dates: October 8, 2026 to October 14, 2026 At STEGH, we are committed to providing exceptional patient care and improving the health of our community. Our Hospital is a dynamic environment where teamwork and compassion are at the forefront of everything we do. WHAT YOU WILL BE DOING: Reporting to the Manager, the Ambulatory Clerk provides receptionist, clerical, and patient centered duties that are essential to efficient patient flow. This role is responsible for registering and scheduling patients and assists in the smooth functioning of the department. This role includes but is not limited to registering patients in the centralized registration area for all patients attending all clinics in the Hospital including the South Building, Surgical Ambulatory Care, Cardio-Respiratory, Pulmonary Function Testing, Diabetes Clinic; scheduling patients for future appointments; maintaining supplies; administrative functions and support; assisting in the efficient and effective operation of the unit/department; answering phones and provide top notch customer service to callers. This role includes but is not limited to: * Performs the duties of the receptionist for the department, including answering phones, performing patient reminder calls and other duties as assigned * Register patients as they arrive (50-150/day depending on schedule) for various services in the Ambulatory Care and Diabetes Education and all other clinics * Provide coverage for other Ambulatory Booking Clerks, Diabetes Education Clerks and Cardio-Respiratory Clerks in bookings when absent (holidays, sick, meetings, after regular clerk hours, etc.) * Assist with the orientation of new staff members, volunteers and students under the direction of the manager. WHAT YOU MUST HAVE: * Successful completion of a Medical Office Administration/Health Care Office Administration certificate required * At least two (2) years’ experience in a healthcare administration setting; preferably on a hospital Unit * Outpatient patient Cerner scheduling and registration experience required * Knowledge of medical terminology * Working knowledge of general office procedures and methods, computerized patient data base system used to retrieve patient information * Record keeping and filing experience * Demonstrated computer knowledge and skills with advanced keyboarding skills (Electronic Patient Record, Cerner, Novari, Powerchart, Microsoft Office 365) * Active participation in the planning and implementation of identified opportunities for changes related to current patient registration practices * Demonstrated effective communication and interpersonal skills, including excellent telephone etiquette * Proven ability to work in a fast-paced, multi-task environment with minimal supervision utilizing effective organizational and problem-solving skills * Demonstrated commitment to working within an inter-professional team * General clerical experience including reception, filing, and basic computer literacy * Ability to write legibly * Demonstrated ability to attend work on a regular basis as per the STEGH Attendance Support Program WHAT WE PREFER YOU TO HAVE: * Previous experience working in a busy Ambulatory clinic or a minimum of an inpatient unit HOURS: The successful candidate must be available to work all tours applicable to the department. In addition, this position must be flexible to occasional changes in hours when required to meet the operational needs of the department. WHAT’S IN IT FOR YOU? * Health Care of Ontario Pension Plan (HOOPP) * Full Time Status: Paid vacation and a comprehensive benefits plan * Part Time Status: Percentage of earnings in lieu of vacation/benefits * Training and development opportunities * Access to our Health and Wellness 360 Program including an onsite social worker * Yoga, stretching, mindfulness sessions, and much more! * Access to a walking track, exercise circuits and the hospital gym * An opportunity to contribute to a compassionate, diverse, and talented workplace * Be a part of a team environment where ideas for continuous improvement are encouraged and heard Ready to Join the Team? Apply today! *This posting is to fill an existing vacancy in the organization

What you’ll do

The Ambulatory Clerk provides essential receptionist and clerical support, including patient registration and scheduling for various hospital clinics. This role ensures efficient patient flow and provides high-quality customer service to callers and patients.

Requirements

Candidates must possess a Medical Office Administration certificate and at least two years of healthcare administration experience. Proficiency in Cerner scheduling, medical terminology, and advanced computer skills is required.

Benefits

• Health Care of Ontario Pension Plan (HOOPP)
• Paid vacation
• Comprehensive benefits plan
• Training and development opportunities
• Health and Wellness 360 Program
• Onsite social worker
• Yoga sessions
• Stretching sessions
• Mindfulness sessions
• Walking track
• Exercise circuits
• Hospital gym

Listed skills

• Customer service · Preferred
• Filing · Preferred
• interpersonal skills · Preferred
• record keeping · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical office administration
• Patient registration
• Patient scheduling
• Medical terminology
• Customer service
• Telephone etiquette
• Electronic patient record
• Cerner
• Novari
• Powerchart
• Microsoft Office 365
• Record keeping
• Filing
• Data entry
• Interpersonal skills
• Organizational skills
• Microsoft 365
• Office Administration
• Record Keeping
• Effective Communication
• Administrative Functions
• Compassion
• Planning
• Patient Flow
• Ambulatory Care
• Clerical Works
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Training And Development
• Diabetes Mellitus
• Health Administration
• Interpersonal Communications
• Problem Solving
• Pulmonary Function Testing
• Medical Terminology
• Multitasking
• Office Procedures
• Patient Registration
• Telephone Skills
• Scheduling
• Registration
• Yoga
• Teamwork

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Ambulatory Care Manager
• Medical Secretary
• Medical Secretaries
• Medical Secretaries and Administrative Assistants

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