Program Manager - Print Solutions

Original job posting

The Program Manager oversees daily operations and strategic initiatives within the Print & Marketing division while leading a team of Category Specialists. They are responsible for driving sales growth, managing vendor relationships, and executing omni-channel promotional plans.

Job details

Some of what you will do: The program Manager, Print Solutions, is responsible for overseeing the day-to-day operations and implementation of strategic initiatives within the Print & Marketing division. Reporting directly to the Sr. Program Manager, Print Solutions, this role will bridge the strategic direction developed within the division and the executional duties carried out by Category Specialists by collaborating with various stakeholders across the organization and vendor partner network. The Manager will ensure that all print categories are developed, marketed, and sold effectively across all channels. The incumbent will lead a team of Category Specialists, fostering a high-performing, innovative environment that drives sales growth and margin expansion. Each day will be dynamic, fast-paced, and impactful. Specifically, You Will: * Lead and inspire a team of Category Specialists, creating a high-performing and innovative environment. * Oversee the completion of regular sales business reviews, ensuring that Category Specialists execute plans effectively and meet targets. * Stay abreast of industry trends and competitors and guide the team in creating business value and responding to market threats. * Manage retail and digital print outsource vendor relationships, including quality control, SLA deliverables, invoice reconciliation, and promotional planning and forecasting. * Manage the execution of the omni-channel promotional calendar, ensuring it supports the print category and channel growth plan. * Collaborate with cross-functional partners in Marketing, Retail, Digital and Sales to develop and execute program strategies that drive traffic, conversion, basket and customer experience. * Own the execution of sales and margin plans for omni-channel operations, ensuring alignment with overall business strategies. * Support the strategic plans and program development of Core Print, Signage, Business Marketing Collateral, and Custom Photo Products categories. * Collaborate with the Sr. Program Manager to implement print category growth plans, including line extensions and the development of new print products and services. Some of what you need: * Financial acumen to deliver on business goals. * Post secondary degree/diploma with a focus in business, retail management or equivalent experience. * Knowledge of Corporate retail operations, ecommerce and marketing are assets. * Knowledge of marketing and digital media channels to drive sales. * Track record of implementation and execution of category growth plans. * 2-5 years of progressive retail category management & operations experience. Some of what you will get: * Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning & Development programs * And more... #MakeAnImpact We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

What you’ll do

The Program Manager oversees daily operations and strategic initiatives within the Print & Marketing division while leading a team of Category Specialists. They are responsible for driving sales growth, managing vendor relationships, and executing omni-channel promotional plans.

Requirements

Candidates must have 2-5 years of progressive retail category management and operations experience along with a post-secondary degree in business or retail management. Strong financial acumen and knowledge of marketing and digital media channels are required to succeed in this role.

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs

Listed skills

• Business analysis · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Category management
• Retail operations
• Strategic planning
• Vendor management
• Financial acumen
• Marketing
• E-commerce
• Digital media
• Team leadership
• Quality control
• Promotional planning
• Forecasting
• Omni-channel operations
• Business analysis
• Project execution
• Retail Operations
• Invoice Reconciliation
• Financial Acumen
• Curiosity
• Planning
• Program Development
• Category Growth
• Artificial Intelligence
• Business Marketing
• Strategic Planning
• Business Valuation
• Category Management
• Customer Service
• Digital Printing
• Sales
• Innovation
• Operations
• Program Management
• Retail Management
• Retail Sales
• Business Strategies
• Vendor Relationship Management
• Plan Execution
• Quality Control

Job areas

• Management & Leadership
• Retail
• Marketing
• Sales
• Administrative
• Solutions Program Manager
• Program Manager (General)
• Policy and Planning Managers
• Managers, All Other