Appointment Coordinator

Job summary

The Appointment Coordinator manages the service department schedule and acts as the primary point of contact for customers via phone, email, and in-person inquiries. They are responsible for coordinating with technicians and service advisors to ensure efficient workflow and accurate record-keeping.

Job details

Lions Gate Dodge, part of the Steve Marshall Group, is looking for a friendly, organized, and customer-focused individual to join our team as an Appointment Coordinator. At Lions Gate Dodge, we are committed to providing an exceptional customer experience from the moment a customer reaches out to us. As an Appointment Coordinator, you’ll play an important role in supporting our Service Department, keeping appointments organized, and helping ensure our customers receive a smooth and positive experience. Role Summary: The Appointment Coordinator is the first point of contact for customers seeking service at the dealership. This role is responsible for scheduling service appointments, managing the service queue, and providing a positive customer experience from the moment the customer calls, emails, or arrives. The Appointment Coordinator ensures efficient workflow within the service department while supporting service advisors and technicians. Key Responsibilities: Customer Service & Communication * Answer phone calls, emails, and in-person inquiries regarding service appointments. * Schedule service appointments accurately based on customer needs and technician availability. * Provide customers with estimated service times, vehicle drop-off instructions, and updates as required. * Address customer questions and concerns professionally and courteously. * Follow up with customers regarding upcoming service, recalls, or warranty work. Appointment & Workflow Management * Maintain an organized service schedule to optimize technician productivity and minimize wait times. * Coordinate with service advisors and technicians to prioritize urgent or complex jobs. * Update appointment management systems and service records accurately. * Track appointment confirmations, cancellations, and reschedules. Administrative Support * Prepare service work orders and ensure all customer and vehicle information is complete. * Maintain accurate records of customer interactions, appointments, and service histories. * Assist with general office duties and support the Service Manager as needed. Qualifications & Requirements: * Highschool diploma or equivalent required. * Previous experience in automotive service, customer service, or scheduling is an asset. * Familiarity with dealer management systems is an asset. * Strong attention to detail and organizational skills. * Ability to multitask and manage a high volume of customer interactions. * Professional and friendly demeanor with a customer-first mindset. Basic computer proficiency, including MS Office. If you’re organized, personable, and enjoy working in a fast-paced customer-focused environment, we’d love to hear from you! Join Lions Gate Dodge and the Steve Marshall Group and become part of a team that values its employees, customers, and commitment to excellence. Apply today and take the next step in your automotive career with us.

What you’ll do

The Appointment Coordinator manages the service department schedule and acts as the primary point of contact for customers via phone, email, and in-person inquiries. They are responsible for coordinating with technicians and service advisors to ensure efficient workflow and accurate record-keeping.

Requirements

Candidates must have a high school diploma or equivalent and possess strong organizational and multitasking skills. Previous experience in automotive service or customer service is considered an asset, along with basic computer proficiency.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Communication · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Attention to detail · Preferred
• MS-Office · Preferred
• Administrative Support · Preferred
• Data entry · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Appointment scheduling
• Communication
• Organization
• Multitasking
• Attention to detail
• Computer proficiency
• MS Office
• Workflow management
• Administrative support
• Data entry
• Problem solving
• Professionalism
• Administrative Support
• Workflow Management
• Organizational Skills
• Automotive Services
• Customer Service
• Dealership Management Systems
• Office Procedures
• Telephone Skills
• Friendliness
• Scheduling
• Prioritization
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Retail
• Appointment Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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