Reception

Job summary

The receptionist manages the front desk, greets visitors, and handles incoming calls and emails to ensure a positive customer experience. They also provide administrative support to various departments, including filing, data entry, and mail processing.

Job details

Rivershore Ram is proud to be part of the Steve Marshall Group, a growing automotive group committed to providing exceptional customer experiences and building strong communities. We believe our people are the foundation of our success and strive to create a supportive, team-oriented environment where employees can grow, develop their skills, and build rewarding careers. Join our team and become part of a group that values collaboration, professional development, and a shared commitment to excellence. Role Summary: The Receptionist plays a key role in creating a positive first impression for customers and visitors. This position manages the front desk, answers phones, supports customer interactions, and assists with general administrative tasks in a fast-paced automotive environment. The ideal candidate is professional, courteous, and able to handle multiple priorities while supporting dealership operations. Key Responsibilities: * Greet and welcome customers, clients, vendors, and staff in a professional and friendly manner. * Answer, screen, and route incoming phone calls and emails promptly and courteously. * Direct customers to the appropriate departments (Sales, Service, Parts, or Finance) and ensure they are attended to promptly. * Assist with administrative tasks such as filing, data entry, document preparation, and scanning contracts or work orders. * Receive and process incoming and outgoing mail, packages, and deliveries. * Maintain an organized and professional reception area that reflects the dealership’s brand. * Assist Sales, Service, and Parts departments as needed with administrative support or customer follow-up. * Maintain confidentiality of customer, employee, and dealership information. * Monitor and manage customer waiting areas, including refreshments and communication updates. Qualifications & Requirements: * High school diploma or equivalent required; post-secondary education an asset. * Previous experience in a receptionist, administrative, or customer service role, preferably in a dealership or retail environment. * Proficiency with Microsoft Office Suite and dealership management software (DMS) an asset. * Excellent verbal and written communication skills. * Strong organizational and multitasking abilities. * Professional appearance and demeanor suitable for customer-facing role. * Ability to work in a fast-paced, dynamic environment while maintaining attention to detail. If you’re passionate about the automotive industry and looking to grow your career with a supportive and dynamic team, we’d love to hear from you! At Rivershore Ram and the Steve Marshall Group, we’re always looking for great people who are ready to make a difference. Apply today and take the next step in your career with us!

What you’ll do

The receptionist manages the front desk, greets visitors, and handles incoming calls and emails to ensure a positive customer experience. They also provide administrative support to various departments, including filing, data entry, and mail processing.

Requirements

Candidates must have a high school diploma or equivalent and previous experience in a receptionist or customer service role. Proficiency in Microsoft Office and strong communication and organizational skills are required.

Listed skills

• Customer service · Preferred
• document preparation · Preferred
• Filing · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Reception
• Administrative Support
• Phone Etiquette
• Data Entry
• Filing
• Document Preparation
• Communication Skills
• Multitasking
• Organizational Skills
• Microsoft Office Suite
• Dealership Management Software
• Professionalism
• Attention To Detail
• Administrative Functions
• Automotive Industry
• Communication
• Confidentiality
• Dealership Management Systems
• Document Preparations
• Finance
• Sales
• Microsoft Office
• Operations
• Telephone Skills
• Team Oriented
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Retail
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

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