Retail Department Manager | Multiple Opportunities

Job summary

Department Managers are responsible for leading teams, delivering exceptional customer service, and maintaining high operational and merchandising standards. They also manage inventory, staffing, sales performance, and ensure compliance with food safety and health regulations.

Job details

RETAIL DEPARTMENT MANAGER – MULTIPLE OPPORTUNITIES Summerhill Market | Toronto & GTA, ON Full-Time GROW YOUR RETAIL CAREER WITH SUMMERHILL MARKET Summerhill Market is looking to connect with experienced retail leaders for current and upcoming Department Manager opportunities across our locations. We’re interested in leaders with experience in areas including: Grocery • Produce • Front-End • Other Retail Departments Whether you’re actively looking for your next opportunity or interested in growing your career with Summerhill Market, we’d love to hear from you. ABOUT THE ROLE Our Department Managers take ownership of their departments — leading their teams, delivering an exceptional customer experience, and maintaining strong operational, merchandising and performance standards. Depending on the department, responsibilities may include: * Lead, coach, schedule and develop department employees. * Create a positive, productive and customer-focused team environment. * Deliver exceptional customer service and resolve customer concerns. * Maintain strong merchandising, presentation, cleanliness and department standards. * Manage ordering, receiving, inventory, replenishment and product rotation. * Maintain strong in-stock positions while managing shrink, waste and markdowns. * Review sales trends and adjust ordering, merchandising and staffing accordingly. * Monitor sales, margins, labour and overall department performance. * Execute promotions, seasonal programs and merchandising initiatives. * Recruit, onboard, train and develop department employees. * Manage scheduling, daily assignments, productivity and department coverage. * Ensure pricing, signage and promotions are accurate. * Maintain food safety, health & safety and operational standards. * Collaborate with Store Management and other departments. * Act as Lead on Duty (LOD) when scheduled and support broader store operations as required. * Provide hands-on support to the team and throughout the store as needed. WHAT WE’RE LOOKING FOR * Previous retail, grocery or food retail experience. * Previous supervisory or management experience. * Experience in Grocery, Produce, Front-End/Customer Service, specialty food or another retail department. * Strong leadership and people-development skills. * Experience with inventory management, merchandising and operational execution. * Excellent customer service and communication skills. * Commercial awareness and an understanding of sales, labour, inventory, shrink and department profitability. * Organized, proactive and comfortable managing multiple priorities. * A hands-on approach to leadership. * Flexible availability, including weekends, holidays and peak retail periods. FIND YOUR FIT AT SUMMERHILL MARKET Not sure which department is the best fit? That’s okay. Tell us about your experience when you apply. We’re building our leadership team across Summerhill Market and will consider your background for current and upcoming opportunities that align with your skills and experience. GROW WITH US This is an opportunity to take ownership of a department while continuing to develop your experience in people leadership, merchandising, inventory management, customer experience and retail operations. We’re always interested in connecting with talented leaders who want to grow their careers with Summerhill Market. EQUITY & ACCOMMODATION Summerhill Market is an equal opportunity employer that values and encourages diversity in the workplace. We provide equal employment opportunity for all applicants and employees and do not discriminate on the basis of any characteristic protected by applicable law. Should you require accommodation at any point during the recruitment process, please let us know and we will be happy to accommodate.

What you’ll do

Department Managers are responsible for leading teams, delivering exceptional customer service, and maintaining high operational and merchandising standards. They also manage inventory, staffing, sales performance, and ensure compliance with food safety and health regulations.

Requirements

Candidates must have previous retail, grocery, or food industry experience along with a background in supervisory or management roles. Strong leadership, communication, and organizational skills are required to manage multiple priorities and drive department profitability.

Listed skills

• Team Leadership · Preferred
• Customer service · Preferred
• Inventory management · Preferred
• Food safety · Preferred
• Conflict Resolution · Preferred
• Performance Monitoring · Preferred
• Recruitment · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Team leadership
• Customer service
• Merchandising
• Inventory management
• Staff scheduling
• Food safety
• Operational standards
• Sales analysis
• Product rotation
• Staff training
• Conflict resolution
• Budget management
• Performance monitoring
• Recruitment
• Retail Operations
• Talent Recruitment
• Management
• Cleanliness
• Customer Service
• Communication
• Training And Development
• Sales
• Food Safety And Sanitation
• Leadership
• Inventory Management
• Employee Onboarding
• Retail Sales
• Scheduling

Job areas

• Retail
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Retail Department Manager
• Retail Store Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Retail Sales Workers

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