Service Advisor

Nanaimo, BC
On-site
Posted Sep 26, 2026
1 position

$65,000–$90,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Service Advisor acts as the primary point of contact for customers, guiding them through the repair process and recommending necessary vehicle maintenance. They are responsible for preparing accurate estimates, coordinating workflow between staff, and driving shop performance metrics.

Job details

About Us: At SuperTech Auto Repair, we're committed to delivering world-class automotive service through honesty, expertise, and exceptional customer care. As one of Western Canada's fastest-growing independent repair companies, we're looking for an energetic and customer-focused Service Advisor to join our team. Position Overview: The Service Advisor is the face of our business and plays a critical role in delivering an exceptional customer experience. You'll build lasting relationships with customers, guide them through the repair process, and help them make informed decisions about their vehicle's maintenance and repair needs. We're looking for someone who is positive, organized, and passionate about helping people. The ideal candidate is a strong communicator who thrives in a fast-paced environment, pays close attention to detail, and enjoys working as part of a collaborative team. Success in this role comes from building trust, providing outstanding service, and creating a seamless experience for every customer who walks through our doors. Key Responsibilities: Greet customers warmly, build trust, and assess their vehicle service needs. Recommend additional services based on inspections and maintenance needs to maximize sales opportunities. Communicate clearly and professionally with customers throughout the service process. Prepare accurate service estimates and work orders. Coordinate workflow between customers, technicians, and parts staff to ensure efficient service delivery. Follow up with customers on approvals, service status updates, and post-service satisfaction. Maintain high standards of organization, accuracy, and professionalism. Help drive shop performance KPIs including car count, ARO (average repair order), and closing ratio. Qualifications: Previous experience as a Service Advisor, Customer Service Representative, or Sales Consultant in the automotive industry (preferred). Strong sales skills and customer service focus. Excellent communication and problem-solving abilities. Ability to work in a fast-paced, team-oriented environment. Highly organized with a strong attention to detail. Familiarity with automotive repair processes and service management software (an asset). What We Offer: Competitive base salary plus commission/bonus opportunities. Career growth opportunities within a rapidly expanding company. Comprehensive benefits package, including health, dental, and vision insurance. Ongoing training and professional development support. A positive, high-energy work environment where your contribution is valued. Ready to Take the Next Step in Your Career? If you're a motivated professional who takes pride in delivering exceptional customer service, building strong relationships, and being part of a high-performing team, we'd love to hear from you. Join SuperTech Auto Repair and become part of a growing company that values its people, invests in their success, and is committed to delivering world-class service, one vehicle at a time. Apply today and start building your future with SuperTech! Location: 4319 Boban Dr. Nanaimo BC

What you’ll do

Requirements

The ideal candidate has previous experience in the automotive industry as a Service Advisor or Sales Consultant. Strong communication, sales skills, and the ability to work in a fast-paced, team-oriented environment are required.