Processing Centre Advisor

Job summary

Review and process child care program applications, renewals, and amendments, assess eligibility using financial and supporting documentation, and apply relevant legislation and program policies. Respond to client inquiries, resolve application and payment issues, maintain accurate confidential records, and collaborate on testing, training, and process improvements.

Job details

This is a contract role | Sept 1, 2026 - March 31, 2026. Who – The Company: Our client is a large, complex public-sector organization that delivers essential programs and services to individuals, families and communities across Alberta. Within its Education and Childcare business unit, the organization supports provincial child care subsidy, family portal and early learning and child care initiatives. What- The Role: Business Unit: Education and Childcare. Hybrid in Edmonton or Calgary. We are seeking detail-oriented, client-focused Processing Center Advisors to assess child care program applications, determine eligibility and support families, child care providers and other stakeholders. This role requires sound judgment, analytical ability and accurate application of program policies in a high-volume environment. Key Responsibilities Review and process applications, renewals and amendments in accordance with legislation, policies and program guidelines. Determine eligibility by assessing financial and supporting documentation. Respond to inquiries, explain requirements and help clients navigate online services and application processes. Investigate and resolve application, payment, eligibility and system-related issues. Maintain accurate records while meeting privacy, security and information-management requirements. Collaborate with internal and external partners and support testing, training and process-improvement initiatives. Who – The Candidate: Strong analytical, research and problem-solving skills with excellent attention to detail. Ability to interpret and apply legislation, policies, procedures and program guidelines. Ability to manage competing priorities in a fast-paced, high-volume environment. Strong written and verbal communication with an empathetic, client-focused approach. Sound judgment when handling confidential information. Ability to work effectively both independently and within a team. Minimum Requirements: High school diploma or GED. Three or more years of customer service and/or retail sales experience. Two or more years of experience researching documentation, records, policies or procedures to resolve issues. Three or more years of problem-solving or troubleshooting experience in a fast-paced environment, independently and within a team. Three or more years of experience prioritizing competing tasks and deliverables in a complex environment. Nice to Have Experience: Relevant post-secondary education in office administration or a related field. Four or more years of comparable processing, program administration, benefits administration, eligibility assessment or case-management experience. Three or more years of experience using multiple systems and databases while delivering customer service. Two or more years of call centre experience. Three or more years in an analytical role requiring accuracy and attention to detail. Experience with government programs, social benefits, eligibility assessment or clients facing complex or sensitive situations. How much: $27-29/hr commensurate with experience + 4% vacation pay Where: Edmonton, AB, or Calgary, AB. This is a hybrid position; however, operational requirements may require onsite attendance up to five days per week. Candidates must live within one hour of their designated Edmonton or Calgary office location. When & How To Apply: Swim Recruiting has been engaged as a trusted recruitment agency partner on this important search. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume. Thank you!

What you’ll do

Review and process child care program applications, renewals, and amendments, assess eligibility using financial and supporting documentation, and apply relevant legislation and program policies. Respond to client inquiries, resolve application and payment issues, maintain accurate confidential records, and collaborate on testing, training, and process improvements.

Requirements

Requires a high school diploma or GED, at least three years of customer service or retail sales experience, two years researching records or policies to resolve issues, and three years each of troubleshooting and prioritizing work in complex, fast-paced environments. Candidates should have strong analytical, communication, and problem-solving skills, sound judgment with confidential information, and the ability to work independently and as part of a team.

Benefits

• Vacation Pay

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Troubleshooting · Preferred
• issue resolution · Preferred
• Prioritization · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application Processing
• Eligibility Assessment
• Customer Service
• Analytical Skills
• Research
• Problem-Solving
• Troubleshooting
• Policy Interpretation
• Attention To Detail
• Client Communication
• Prioritization
• Records Management
• Privacy And Confidentiality
• Issue Resolution
• Stakeholder Collaboration
• Process Improvement

Job areas

• Government & Public Sector
• Customer Service & Support
• Administrative
• Social Services
• Education

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