Take Out and Off Premise Associate

Job summary

Manage take-out and off-premise orders by accurately processing payments, packing items, and coordinating with delivery teams. Provide high-quality guest service through friendly interactions, menu recommendations, and efficient curbside delivery.

Job details

Swiss Chalet is hiring a XXX at our XXX location! Since our doors first opened in 1954, families have been coming back to Swiss Chalet generation after generation. And that’s certainly not stopping now. We are looking for individuals that are passionate about hospitality, food, training and are people focused. This candidate not only understands the fundamentals of daily restaurant operations but also is a proven leader with training in their DNA. If this sounds like you, drop us line to chat. Begin every shift in a clean, pressed and complete uniform. Greet and interact with Guests in a friendly, caring, and professional manner; treat everyone with respect and courtesy responding to their unique needs. Your strong food and beverage knowledge will help you to make recommendations that you genuinely feel Guests will enjoy; you contribute to increased profitability by suggesting Limited Time Offer (LTO) items, bundles, add-ons. Ensure all orders are rung into the POS system correctly; repeating order back to Guests to ensure accuracy. Process all order payments accurately. Serve Guests with an elevated sense of urgency ensuring speed of service standards are achieved. Be organized and efficient by prioritizing appropriately and stocking as you go to always ensure “Guest Ready” before each revenue period and to support the speed of service. Pack orders accurately ensuring there are no missing items for each order by following all order “check off” procedures by using the correct packaging according to the standard. Seal, label, and store all completed orders in their designated areas. Double-check all delivery orders for accuracy prior to communicating and handing off to Delivery Team. Manage and update Guest order status via tablet as required to accurately measure speed of service performance. Deliver completed curbside orders with your Chalet hospitality following all proper safety procedures. Handle all Guest concerns using Swiss Chalet Guest Recovery methods; always notify a manager. Encourage Guests to submit feedback to help us celebrate the things we do well and work on the areas we can improve. Drive profitability by promoting and encouraging Ultimate Dining Card (UDC) sales. Answer the telephone politely within three rings following all Service Standards. Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone. Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com

What you’ll do

Manage take-out and off-premise orders by accurately processing payments, packing items, and coordinating with delivery teams. Provide high-quality guest service through friendly interactions, menu recommendations, and efficient curbside delivery.

Requirements

Candidates should be passionate about hospitality and people-focused with a strong understanding of restaurant operations. Proven leadership and training abilities are desired to support team growth and operational efficiency.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Food safety · Preferred
• Communication · Preferred
• Upselling · Preferred
• Payment Processing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hospitality
• Customer Service
• POS Systems
• Order Accuracy
• Upselling
• Time Management
• Communication
• Food Safety
• Payment Processing
• Conflict Resolution

Job areas

• Food & Beverage
• Hospitality
• Customer Service & Support