OverIT NextGen Field Service Management (FSM):

ON
On-site
Posted Oct 4, 2026
1 position

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Employment type: Contract
Experience level: Senior · 7+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Gather and translate business requirements into OverIT FSM configurations for work orders, scheduling, dispatch, mobile workflows, and GIS-based field operations. Implement integrations, support data migration and testing, tune optimization rules, and lead client workshops, UAT, and go-live support.

Job details

Job Responsibilities for OverIT NextGen Field Service Management (FSM): Gather, analyze, and document business requirements for scheduling, dispatch, work order management, mobile workforce, and GIS-based field operations. Configure and customize the OverIT FSM platform: work order lifecycle, scheduling/optimization rules, dispatch boards, mobile app forms, and business rules engine. Design and implement integrations between OverIT FSM and CRM, ERP, Asset Management, GIS (e.g., ESRI/ArcGIS), and IoT systems. Configure and support the OverIT mobile app (offline capability, dynamic forms, multimedia capture, debriefing workflows). Support scheduling/optimization algorithm tuning (skills-based routing, capacity planning, ML-driven dispatch rules). Conduct workshops, functional design sessions, and UAT with client stakeholders. Perform data migration, testing, and go-live support for FSM implementations. Job Qualifications for OverIT NextGen Field Service Management (FSM): 3–7+ years of experience in Field Service Management (FSM) implementation or consulting; hands-on OverIT platform experience strongly preferred. Solid understanding of FSM domain concepts: work order management, scheduling/dispatch optimization, mobile workforce management, and linear asset industries (utilities, telecom, energy). Experience with system integrations (REST/SOAP APIs, middleware) connecting FSM to CRM/ERP/GIS/IoT systems. Working knowledge of GIS concepts and tools (ESRI/ArcGIS integration is a plus). Familiarity with mobile app configuration and offline-first application design. Strong analytical and requirement-gathering skills; ability to translate business needs into system configuration. SQL and basic scripting/data-handling skills for configuration, migration, and troubleshooting.

What you’ll do

Requirements

Requires 3–7+ years of FSM implementation or consulting experience, with hands-on OverIT experience strongly preferred. Candidates should understand FSM operations and integrations, have familiarity with GIS and offline-capable mobile apps, and bring strong analytical, requirements-gathering, SQL, and basic scripting skills.