Information Counsellor, NIC

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth. Join us in helping diverse Canadians and newcomers achieve their full potential! Achev’s latest Impact Report: www.Achev.ca SUMMARY The Newcomer Information Centres (NICs) are walk-in information and referral centres funded by Immigration, Refugees and Citizenship Canada and operated by Achev. NICs provide settlement information and referral for the smooth transition of newcomers to life in Canada. The Itinerant Information Counsellor will work in a fast-paced, team environment to provide information, referral and assistance to clients to address their individual settlement needs. Information Counsellor will ensure that clients at all sites of NIC have access to timely, accurate and useful information to help them make informed settlement decisions. DUTIES & RESPONSIBILITIES Assess client needs and provide information, orientation & referral to appropriate programs/services within the community Research and compile settlement and employment related information for newcomers, foreign–trained professionals and other clients Develop, maintain and update existing information related to a variety of programs and services in the community Liaise with local government and community service providers and contribute to the development and maintaining partnerships in Peel and Halton Create, develop and organize on-site and off-site workshops and orientation sessions to address the needs of newcomers to Canada Initiate and participate in outreach activities, staff booths and events in the community to raise awareness about programs and services available Assist in preparation and design of new flyers and other marketing materials for information sessions and events Assist in the collection of statistics and preparation of material for reports In accordance with ACHEV and government policies, manage sensitive and confidential information of clients and organization Contribute to team cohesiveness and team building Work from all sites of NIC Perform other related duties as required QUALIFICATIONS Relevant Post Secondary Education in related fields or a minimum of two (2) years of work experience in a customer service capacity in community social services sector Current knowledge of legislation, policies and practices affecting newcomers Knowledge of settlement and employment related services and agencies available in the community Experience in coordinating guest speaker sessions and special events Flexible, self-motivated, ability to multi-task and to meet the deadlines Ability to work co-operatively as a member of a team Excellent communication (verbal and written), interpersonal and leadership skills Strong internet research skills Good presentation, problem solving, organizational and project management skills Demonstrated experience in dealing with multicultural and disability issues Knowledge of French or a language other than English is an asset Certified Information & Referral Specialist (CIRS) certification is an asset Must possess a valid driver’s license, able to supply own vehicle and be insurable to drive in Ontario Salary rate: $58,458 This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review. We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca

The Information Counsellor provides settlement information, orientation, and referral services to newcomers to help them make informed decisions. They also conduct outreach activities, organize workshops, and maintain partnerships with local community service providers.

Candidates must have relevant post-secondary education or at least two years of experience in customer service within the community social services sector. A valid driver's license and access to a vehicle are required, along with knowledge of legislation and services affecting newcomers.

• Problem solvingPreferred
• LeadershipPreferred
• CommunicationPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Client Needs Assessment
• Information And Referral
• Settlement Services
• Community Outreach
• Workshop Facilitation
• Data Collection
• Report Preparation
• Multicultural Competency
• Problem Solving
• Project Management
• Communication
• Interpersonal Skills
• Leadership
• Internet Research
• Presentation Skills
• Organizational Skills
• Resilience
• Valid Driver's License
• Self-Motivation
• Marketing Materials
• Research
• Social Work
• Certified Information Systems Security Professional
• Customer Service
• Disabilities
• Disability Management
• English Language
• Network Interface Controllers
• French Language
• Innovation
• Multitasking
• Statistics
• Team Building
• Coordinating
• Collections

• Social Services
• Customer Service & Support
• Government & Public Sector
• Administrative
• Information Consultant
• Community / Political Organizer
• Policy and Planning Managers
• Community and Social Service Specialists, All Other

Minimum education

Master’s degree

Minimum experience

2+ years

Apply by

Aug 20, 2026

Posting language

English

Working hours

40 hours per week