Oracle Senior Solution Delivery manager - Managed Services

Job summary

The Oracle Solutions Delivery Manager oversees post-implementation support, ensuring service quality, SLA compliance, and the achievement of operational objectives. They coordinate functional and technical teams, manage incident resolution, and act as a trusted advisor to maximize the value of the client's Oracle investment.

Job details

At IBM Consulting FutureNow, we unite human expertise and artificial intelligence to deliver client results with certainty, speed, and value. Fueled by LGS, with offices in Montreal and Quebec City, we combine the strength of the IBM network with the proximity of a Quebec-based company. Our professionals work in specialized teams on high-impact projects, offering both on-site and remote services. Regardless of your level of experience, you will be paired with a coach to accelerate your professional development in an environment where we build the future, now. The benefits of joining our team: For continuous learning: access to IBM's intellectual capital and training on a multitude of cutting-edge technologies. For your well-being: a comprehensive group insurance package including telemedicine services, a retirement savings plan with employer contribution, IBM shares at a reduced rate, supplementary parental leave benefits and a wellness allowance! To enjoy more of life: annual vacation, company holidays, and time-off for life events. The Oracle Solutions Delivery Manager (Post-Implementation Support) is responsible for managing and developing long-term client relationships after Oracle solutions go live. Acting as the main point of contact for support and maintenance services, this person ensures the quality of services delivered, compliance with service level agreements (SLAs), and achievement of the client’s operational objectives. They oversee incident resolution, enhancement request management, application updates, and the continuous improvement of business processes and Oracle solutions. They coordinate functional and technical support teams, manage risks and issues, lead governance committees, and act as a trusted advisor to the client to maximize the value of their Oracle investment. They also identify opportunities for optimization, improvement, and service expansion while maintaining a high level of client satisfaction. Here’s how you will be involved: Manage Oracle Cloud services and applications in support mode (AMS). Monitor SLAs, KPIs, and customer satisfaction indicators. Manage major incidents (Major Incident Management). Lead operational governance and facilitate follow-up committee meetings. Manage enhancement requests and application roadmaps. Coordinate functional, technical, and offshore teams. Plan Oracle Cloud quarterly updates and assess impacts. Proactively manage risks, escalations, and service continuity. Identify process optimization opportunities and value-added initiatives for the client. Support service contract renewals and growth of the managed services portfolio. Your experience: 10+ years of experience in relevant roles. Bachelor’s degree in computer science or another relevant field. Proven experience in Oracle application managed services in a post-implementation support (AMS) environment, with strong knowledge of Oracle Cloud environments and enterprise applications. Expertise in operational management: SLA/KPI tracking, major incident management, escalations, and service continuity. Skills in governance, leading follow-up committees, and managing enhancement requests and application roadmaps. Experience coordinating multidisciplinary and distributed teams, with strong leadership and influencing skills. Strong communication skills, analytical mindset, attention to detail, and proactive risk and issue management. Ability to build lasting client relationships as a trusted advisor and identify optimization and expansion opportunities. Oracle / ITIL / PMP certifications are an asset. Bilingualism in French and English, as you will be required to collaborate with resources outside Quebec. #IBMJOBS #CICJOBS #LI-IO1 The use of the masculine gender is done solely for the purpose of simplifying reading and research, and does not aim at any form of discrimination. LGS values diversity and inclusion and this wording has no discriminatory intent. Be Yourself at LGS LGS is committed to considering all qualified candidates without regard to ethnicity, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status, or other characteristics. This role may involve working with one or more technologies covered by export regulation sanctions. If you are not a Canadian permanent resident or Canadian citizen, please inquire with your talent acquisition advisor. AP-2001094

What you’ll do

The Oracle Solutions Delivery Manager oversees post-implementation support, ensuring service quality, SLA compliance, and the achievement of operational objectives. They coordinate functional and technical teams, manage incident resolution, and act as a trusted advisor to maximize the value of the client's Oracle investment.

Requirements

Candidates must have 10+ years of experience in relevant roles and a bachelor's degree in computer science or a related field. Proven expertise in Oracle application managed services, operational management, and the ability to lead multidisciplinary teams is required.

Benefits

• Group insurance
• Telemedicine services
• Retirement savings plan
• Employer contribution
• IBM shares at a reduced rate
• Supplementary parental leave benefits
• Wellness allowance
• Annual vacation
• Company holidays
• Continuous learning
• Training

Listed skills

• SLA Management · Preferred
• Incident Management · Preferred
• Project management · Preferred
• Team Leadership · Preferred
• Client Relationship Management · Preferred
• Risk Management · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Oracle Cloud
• Managed Services
• SLA management
• KPI tracking
• Incident management
• Governance
• Project management
• Team leadership
• Client relationship management
• Application support
• Risk management
• Business process optimization
• ITIL
• PMP
• Communication skills
• Analytical mindset
• Influencing Skills
• Continuous Development
• Issue Management
• Client Support
• Bilingual (French/English)
• Image Super-Resolution
• Research
• Artificial Intelligence
• Technical Support
• Management
• Business Process
• Customer Service
• Communication
• Computer Science
• Consulting
• Continuous Improvement Process
• Virtual Teams
• Leadership
• Incident Management
• ITIL 4
• Intellectual Capital
• Key Performance Indicators (KPIs)
• Process Optimization
• Service-Level Agreement
• Telehealth
• Coordinating
• Detail Oriented

Job areas

• Technology
• Management & Leadership
• Consulting
• Software
• Customer Service & Support
• Solutions Delivery Manager
• Technical Program Manager
• Policy and Planning Managers
• Managers, All Other

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