Customer Service Representative

Job summary

Respond to customer phone and email inquiries, provide product knowledge and basic technical sales support, and prepare quotations for standard precast products. Greet and direct visitors, learn to complete drawing take-offs, and provide technical information for civil project design and installation.

Job details

Kelowna, British Columbia Customer Service Representative Inside Sales Specialist Precast Concrete Products Salary: $40-$75K, negotiable based on experience OUR CLIENT On behalf of our established client, we are offering an opportunity as a Customer Service Representative/Inside Sales to join their wonderful team in Kelowna. Our client is looking for a well organized, positive Customer Service Representative focused on providing optimal customer service and accurate and timely work product. The Customer Service Representative will ensure a quick response to standard product sales calls and learn to provide basic technical sales support to clients. This includes providing product knowledge, quotations, and recommendations in line with customer needs and specifications. As the first point of contact for all visitors and incoming calls, this position is also responsible for greeting and directing all customers accordingly and plays a key role in setting the atmosphere of the office. THE IDEAL CANDIDATE High School Diploma or College Diploma (technical discipline) an asset or equivalent work experience 1 – 3+ years previous experience as a Sales/Customer Service Representative would be considered an asset Understanding of the precast industry and knowledge of precast manufacturing techniques are considered strong assets Answer all phone and email inquiries from clients, including contractors and consultants Produce and provide quotations for contractors and consultants based on company marketing principles Provide initial customer interface through providing both product knowledge and basic technical information, as the customer requires Provide written, and occasionally verbal, quotations for standard precast products Learn to do take-offs for quotes from civil drawings and shop drawings Learn to provide technical information for design and installation of various types of civil projects Ability to achieve success and generate results, both on their own and through teamwork Must possess solid organizational skills, exceptional attention to detail Excellent verbal and written communication skills in English Above average computer skills including Windows, Outlook, Word, and Excel Ability to multi-task and complete assignments within deadlines Computer aptitude with knowledge of SAP considered an asset Flexible and adaptable to change WHAT’S IN IT FOR YOU? Good natured management in a growth environment with a "small company" culture feel Opportunity to provide innovative strategy and be a part of the growth Competitive benefits, bonus What To Do Now If you believe this opportunity as a Customer Service Representative could be the right fit for you and you meet the requirements listed above, click apply. Keywords: Precast Concrete, Concrete Manufacturer, Inside Sales, Customer Service Representative

What you’ll do

Respond to customer phone and email inquiries, provide product knowledge and basic technical sales support, and prepare quotations for standard precast products. Greet and direct visitors, learn to complete drawing take-offs, and provide technical information for civil project design and installation.

Requirements

A high school diploma or a technical college diploma is an asset, as is 1–3 or more years of sales or customer service experience; precast industry knowledge is also an asset. Candidates should have strong organization and attention to detail, excellent English communication skills, above-average computer skills, and the ability to multitask and work independently and as part of a team.

Benefits

• Competitive Benefits
• Bonus

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Teamwork · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Inside Sales
• Product Knowledge
• Quotation Preparation
• Technical Sales Support
• Precast Concrete
• Reading Civil Drawings
• Reading Shop Drawings
• Written Communication
• Verbal Communication
• Organization
• Attention To Detail
• Multitasking
• Teamwork
• Microsoft Outlook
• Microsoft Excel

Job areas

• Customer Service & Support
• Sales
• Construction
• Manufacturing

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