Velocity - Tangerine Operations Internship/Co-op - Winter 2027

Job summary

The role involves partnering with stakeholders to perform process mapping and gap analysis to resolve client-related issues. The intern will provide recommendations for operational improvements and define success metrics for various initiatives.

Job details

Requisition ID: 271901 At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. Let’s shape the future of banking together! Term: January – April 2027 Work Hours/Week: 37.5 Application Deadline: 09/25/2026 There's no better way to kickstart your career than to do a co-op or internship with Tangerine! During your work term, you’ll have the opportunity to be part of a winning team, build your network, and discover what you love – all while getting paid to do it! There’s a place for every type of student at Tangerine and all that we ask for is that you have passion and strong AOO (Attitude, Ownership and Opportunity). The Velocity Program is not your average internship or co-op! This is a customized experience that focuses on providing you with the development and tools you need to grow your career. After successfully completing a co-op or internship with top performance, we will work with you to establish your future placements. As a result, you will get to learn, grow, and experiment within different areas of both Scotiabank and Tangerine! Is this role right for you? In this role, you will: Be working and partnering with multiple stakeholders within the bank and teams such as contact centers, clients, internal operations teams etc. Dive deep into process mapping and gap analysis for client related issues and help find solutions. Provide recommendations for improvements to processes and procedures that drive operational excellence or a more amazing client experience. Define the scope and the metrics to confirm success for initiatives in collaboration with stakeholders. You will help support with a larger scope of team-wide projects and initiatives as needed. Requirements Do you have the skills and requirements that will enable you to succeed in this role? – We’d love to work with you if: You are currently enrolled in post-secondary education. You love to learn and envision yourself working for an international organization that heavily invests in your future. You enjoy being involved in extracurricular activities such as conferences, clubs, and competitions and/or hackathons. You have knowledge in Microsoft Excel and PowerPoint. You have the ability to research, analyze and prepare a report. You have Knowledge in SQL series, although not a requirement. You are analytical, detailed oriented with strong written and verbal skills. You can work on multiple initiatives at the same time. What’s in it for you? You’ll be part of a diverse, collaborative, innovative, and high-performing team. In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed! Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more! Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization. You’ll learn about different areas and processes in the bank and how the various functions work. You will have exposure to stakeholders within and outside of the team. You will have the opportunity to learn and collaborate with projects/initiatives within the operations team. You will have the opportunity to learn new systems such as chatbot, IVR (interactive telephony system) which are AI based and help develop these tools. Please Follow The Steps Below To Successfully Apply Step 1: Complete your PLUM Profile here and save it as a screenshot. Step 2: Complete a short one-way video interview here. Step 3: Once you have completed your Plum Profile, one-way video interview, apply to the role on our website. Reminder: when the application asks for your resume, instead upload the screenshot of your PLUM Profile! Location(s): Canada : Ontario : Toronto At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

What you’ll do

The role involves partnering with stakeholders to perform process mapping and gap analysis to resolve client-related issues. The intern will provide recommendations for operational improvements and define success metrics for various initiatives.

Requirements

Candidates must be currently enrolled in post-secondary education with proficiency in Microsoft Excel and PowerPoint. Strong analytical skills and the ability to research and prepare reports are required, with SQL knowledge considered an asset.

Benefits

• In-depth Training • Ongoing Coaching And Feedback • Exclusive Student Events • Bank-wide Orientation • Exposure To Senior Leadership

Listed skills

• SQL · Preferred
• written communication · Preferred
• Operational Excellence · Preferred
• Microsoft Excel · Preferred
• Multi-Tasking · Preferred
• report preparation · Preferred
• Process Mapping · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Process Mapping
• Gap Analysis
• Microsoft Excel
• Microsoft PowerPoint
• SQL
• Analytical Thinking
• Report Preparation
• Stakeholder Management
• Written Communication
• Verbal Communication
• Multi-tasking
• Operational Excellence

Job areas

• Finance & Accounting
• Management & Leadership
• Data & Analytics
• Customer Service & Support
• Administrative