Customer Experience Representative

Job summary

The representative acts as a liaison between customers, sales reps, and internal departments to ensure customer satisfaction. Key duties include processing purchase orders via ERP systems and managing documentation for installations.

Job details

Posting Notice: This is for 1 existing vacancy. Tayco is looking for an enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. Tayco is a modern office furniture manufacturer where each individual makes a large impact. We are looking for someone who is aligned with our core values of Ownership, Progressive, Efficient, and Enjoyable Experiences. THE OPPORTUNITY: The Customer Experience Representative will be responsible for championing our customer experience strategy by acting as a liaison between customers, sales reps, and various internal departments to ensure customer satisfaction. The successful candidate will have the opportunity to work with Tayco's motivated and engaging Team, enjoy Tayco's fantastic culture which has won us our Great Place to Work certification, as well as be an important part of our exciting growth plans. What You Will Do: Responsible for reviewing purchase orders and communicating with customers (dealers) to ensure accurate entry and customer requests are met in a timely manner Receives, processes and verifies the accuracy of orders from customers utilizing the ERP systems and customer purchase orders Creates order headers on orders by quote, or orders with drawings for Order Analysts to check Completes all paperwork and respective online documentation required for Tayco Installation Communicates any questions on orders by quote/ orders with drawings to customers to receive back correct information for Order Analysts to process orders Expertly handle Customer Experience inquires and ensures quality service to both internal and external customers Requirements We are seeking passionate candidates who possess the following experience and competencies: Strong Customer Experience and troubleshooting skills Exceptional conflict resolution, negotiation, and objection handling skills Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Computer literate, including effective working skills of MS Word, Excel and e-mail Proven data entry and typing skills Salary Range - $50,000 to $55,000 Benefits Why Work for Tayco? Extended Health Care Plan (Health, Vision, Dental, Disability) Active Social Committee with wonderful company culture Opportunities for growth and development Great team to work with! Flexible, hybrid schedule offering work from home and in-office options Due to a high volume of applications, only those candidates who are selected for interviews will be contacted. Tayco endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. Tayco is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority. At Tayco, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help us streamline candidate sourcing, improve the quality of our hiring decisions, and ensure a more efficient and personalized experience for both candidates and hiring teams.

What you’ll do

The representative acts as a liaison between customers, sales reps, and internal departments to ensure customer satisfaction. Key duties include processing purchase orders via ERP systems and managing documentation for installations.

Requirements

Candidates need strong customer service, troubleshooting, and conflict resolution skills. Proficiency in MS Office and proven data entry skills are required.

Benefits

• Extended Health Care Plan • Health Insurance • Vision Insurance • Dental Insurance • Disability Insurance • Social Committee • Growth And Development Opportunities • Flexible Hybrid Schedule

Listed skills

• Attention to detail · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Experience
• Troubleshooting
• Conflict Resolution
• Negotiation
• Objection Handling
• Interpersonal Skills
• Verbal Communication
• Written Communication
• Attention To Detail
• MS Word
• MS Excel
• Data Entry
• Typing
• ERP Systems

Job areas

• Customer Service & Support
• Manufacturing
• Administrative