Senior Content Designer

Job summary

Design, write, edit, and evaluate accessible content experiences across tools, apps, prototypes, and websites, from ideation through post-launch evaluation. Collaborate with product, engineering, experience design, and control partners to deliver customer-centered solutions, manage content risks, and ensure compliance with applicable requirements.

Job details

TekStaff's Client has a current vacancy for a Senior Content Designer Duration : This is a 12 month contract located in Toronto/Ontario, Hybrid 4 days Job Description SUMMARY OF THE ROLE: Typical Day-to-Day Responsibilities See JD How much time is being spent in meetings 30% Who are they interacting with (internal/external) Both Will the contractor have access to any customer data? NO!!! Must Haves Plain language expertise Strong writing and editing skills Experience writing WCAG/Accessibility compliant content Experience getting regulatory approvals Soft skills Willingness to collaborate Self-motivated, flexible, organized and accountable A passion for great experience design Nice to have FI experience Public Site experience Senior Content Designer Job Description Summary Deliver content designs for multiple projects by creating, evaluating, and modifying the language used on tools, apps, prototypes and websites. Conduct ideation sessions, develop concepts and innovate using design thinking methodologies. Responsibilities Conceptualize, design and execute future-state and near-term cross channel content experiences Writing, editing and proofreading skills Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities Apply user-centered design methodologies to ensure content is accessible and based on customer needs Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication Collaborate with Experience Design Leads, Product Owners and engineers to develop the best solution for customers. Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate. Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) Participate in cross-functional / enterprise / initiatives as a content design expert helping to identify risk / provide guidance for complex situations Conduct internal and external content projects; support the development/ delivery of presentations / communications to management or broader audience Acts as a subject matter expert within their own area of specialty or a resource for others integrating the broader organizational context into advice and solutions within own area Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders Independently performs tasks from end to end Takes direction from Content Design Lead, and aligns with Product Owner, Tech Leads, Experience Design Lead, and Control Partners Experience 3-5 years of experience, preferably in digital, conversation or content design Experience in a design-related discipline (industrial design, user-centred design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

What you’ll do

Design, write, edit, and evaluate accessible content experiences across tools, apps, prototypes, and websites, from ideation through post-launch evaluation. Collaborate with product, engineering, experience design, and control partners to deliver customer-centered solutions, manage content risks, and ensure compliance with applicable requirements.

Requirements

Requires 3–5 years of experience, preferably in digital, conversation, or content design, along with plain-language expertise, strong writing and editing skills, accessibility-compliant content experience, and experience obtaining regulatory approvals. Candidates should be collaborative, self-motivated, flexible, organized, and accountable; financial institution and public-site experience are considered assets.

Listed skills

• Control · Preferred
• collaborative · Preferred
• analysis · Preferred
• Organized · Preferred
• Client · Preferred
• Compliance · Preferred
• management · Preferred
• Communication · Preferred
• Development · Preferred
• Flexible · Preferred
• discipline · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Plain Language Writing
• Writing and Editing
• Accessibility-Compliant Content
• WCAG
• Regulatory Approvals
• Content Design
• User-Centered Design
• Design Thinking
• Proofreading
• Cross-Channel Content Design
• Stakeholder Collaboration
• Ideation Facilitation
• Content Strategy
• Product Development Lifecycle
• Risk Assessment
• Presentation Development

Job areas

• Art & Design
• Creative & Media
• Technology
• Finance & Accounting

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