Field Service Technician II

Job summary

Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals; document, upgrade, or replace hardware and software. Support user accounts and access rights, train employees, diagnose product failures, replace parts, and recommend suitable products or services to customers.

Job details

Job Title: Field Service Technician II Location: Edmonton, AB T5M 1V8 Duration: 3 Months Job Type: Temporary Assignment Work Type: Onsite Pay Rate: $ 24.62- $24.62/ Hr Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing. Description: Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. May require an associate's degree or its equivalent. Requires at least 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Works under general supervision. A certain degree of creativity and latitude is required. TekWissen® Group is an equal opportunity employer supporting workforce diversity.

What you’ll do

Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals; document, upgrade, or replace hardware and software. Support user accounts and access rights, train employees, diagnose product failures, replace parts, and recommend suitable products or services to customers.

Requirements

The role requires 3 to 5 years of experience in the field or a related area and familiarity with relevant concepts, practices, and procedures. An associate degree or equivalent may be required; the technician works under general supervision and uses judgment to complete complex tasks.

Listed skills

• Software · Preferred
• Problem solving · Preferred
• Upgrades · Preferred
• procedures. · Preferred
• management · Preferred
• Occupational safety · Preferred
• Supervision · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Computer Systems Maintenance
• Hardware Troubleshooting
• Computer Peripheral Repair
• Hardware and Software Upgrades
• User Account Administration
• Access Rights and Security Management
• Employee Training
• Product Failure Analysis
• Parts Ordering and Replacement
• Customer Needs Assessment

Job areas

• Technology
• Customer Service & Support

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