Freehand - Restaurant Manager

Job summary

The Restaurant Manager is responsible for day-to-day operations, active floor management, and ensuring an exceptional guest experience. They also provide mentorship to the front-of-house team and ensure compliance with health, safety, and liquor regulations.

Job details

Restaurant Manager at Freehand Hospitality About Freehand Hospitality Rooted in chef-led creativity, our team is passionate about bringing people together with bold flavours, thoughtful ingredients, and warm, welcoming service. We celebrate diverse culinary styles—from upscale Maritime dining to classic French fare—paired with genuine hospitality that leaves a lasting impression. Every dish tells a story, and every experience celebrates connection, community, and a true sense of place in Halifax. Job Description Under the direction of the General Manager, we are looking for a Restaurant Manager who will be accountable for the day-to-day operations of the restaurant and active floor management during service. What you will be doing as a Restaurant Manager: Communicating the vision to all team members and leads by example; Promoting the restaurant’s brand and core values to both customers and employees; Ensuring consistent and exceptional guest experience; Interacting with guests, addressing inquiries, managing feedback and complaints promptly and professionally; Liaising with back-of-house leadership as appropriate to resolve any issues regarding food quality or presentation; Ensuring smooth and efficient daily operations, including managing staff schedules, maintaining service standards, and upholding a high level of cleanliness; Providing mentorship to the front of house team, including monitoring employee performance, providing regular feedback, conducting performance evaluations, and implementing corrective actions as needed; Acting as a team player and stepping in to assist with additional duties when necessary; Ensuring compliance with health and safety regulations; Ensuring compliance with manager accountabilities as outlined in the Liquor Control Act and upholding all relevant legal standards; Ensuring that opening and closing procedures are followed when on duty; Such other similar or related duties as may be required from time to time. The person we are looking for has: A post-secondary diploma/degree in Business or Hospitality is considered an asset; 2-3 years proven experience in a managerial role within a hospitality establishment; Strong wine, beer, and classic cocktail knowledge; Strong leadership, interpersonal, and communication skills; The ability to anticipate and fulfill guests' needs before they even ask, ensuring a flawless dining experience; Skills in addressing and resolving guest complaints or concerns with tact, ensuring a positive outcome without compromising the guest experience; Superior verbal and written communication skills. Why join us and what's in it for you? Competitive salary Comprehensive extended Health & Dental benefits Integrated learning environment with room to grow Access to our gym and fitness facility 50% reimbursement of monthly transit pass Company RRSP contributions Uniform and dining allowance Employee Assistance Program Eligible for company referral bonus program Working along side a collaborative team of likeminded individuals A member of The Armour Group, Freehand Hospitality is an equal opportunity employer. We value our employees and their well-being. If you would like to join an organization with which you can have a work-life balance, career growth, long term job stability, and an opportunity to positively contribute to the community, this position may be for you! Qualified applicants are invited to apply through the job link or submit their resume and cover letter to recruitment@armourgroup.com. Please note that, while we thank all applicants for applying, only those selected for an interview will be contacted.

What you’ll do

The Restaurant Manager is responsible for day-to-day operations, active floor management, and ensuring an exceptional guest experience. They also provide mentorship to the front-of-house team and ensure compliance with health, safety, and liquor regulations.

Requirements

Candidates should have 2-3 years of managerial experience in a hospitality setting and strong knowledge of wine, beer, and cocktails. A post-secondary diploma or degree in Business or Hospitality is considered an asset.

Benefits

• Health benefits • Dental benefits • Gym and fitness facility access • Transit pass reimbursement • RRSP contributions • Uniform allowance • Dining allowance • Employee Assistance Program • Referral bonus program

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Restaurant management
• Floor management
• Staff scheduling
• Performance management
• Customer service
• Conflict resolution
• Wine knowledge
• Beer knowledge
• Cocktail knowledge
• Leadership
• Interpersonal skills
• Communication skills
• Health and safety compliance
• Liquor Control Act compliance
• Food Quality Assurance And Control
• Tactfulness
• Service Standards
• Health and Safety Regulatory Compliance
• Cleanliness
• Communication
• Creativity
• Employee Assistance Programs
• Employee Performance Management
• Floor Management
• Hospitality
• Mentorship
• Operations
• Performance Review
• Restaurant Operation
• Customer Complaint Resolution

Job areas

• Hospitality
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Restaurant Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers