Queen Marque Residences - Evening Residential Services Agent

Job summary

The Residential Guest Services Agent acts as the primary point of contact for residents, providing exceptional service and managing resident inquiries. They are also responsible for coordinating building access for contractors, monitoring security systems, and ensuring the lobby and entrance areas remain tidy.

Job details

Strong work ethic. Strategic thinker. Team player. Does this sound like you? If so, this position may be for you. The Armour Group Limited is one of the leading hospitality, development, and construction companies in Atlantic Canada. With its resolute team of professionals, The Armour Group Limited continues a proud history of creating a sense of place in Nova Scotia carefully designing, developing, constructing, and operating some of our region’s most iconic buildings and businesses including Muir Hotel, Delta by Marriott Dartmouth, and Queens Marque District. With more than 50 years of history locally, this family-owned firm remains committed to a principled approach to development, ensuring that our work is environmentally sustainable and integrated into the communities we serve. If you share our values and would like to collaborate with skilled professionals, Armour is presently seeking a Casual Residential Guest Service Agent. Reporting to the Manger of Tenant Servies, the Residential Guest Service Agent will be the “face” of the residential building and will elevate residents’ experience through exceptional, refined customer service. Their bureau will act as the hub for resident activity planning requiring knowledgeable, prompt recommendations for residents. Many residents will depend heavily upon the Residential Guest Services Agent, making the position respected and highly regarded. As Residential Guest Service Agent, you will get to: Maintaining a good rapport with all residents. Attending to resident inquiries. Where requested, assisting the onsite operations team in informing all residents of upcoming maintenance activities. Assisting the onsite operations team in ensuring the maintenance persons/ contractors/ suppliers have access to areas of the building as required and that their entrance to and exit from the building is recorded. Report immediately all emergencies, maintenance concerns and building component failures to the onsite operations team. Assisting onsite operations team in enforcing on-site policies and regulations. Monitoring weather conditions throughout the winter months and address hazardous situations without delay. Be familiar with all emergencies, fire and building evacuation plans and procedures and assist during building evacuations. Become familiar with the video security system and ensure that it is regularly monitored. Be involved in coordinating resident services and amenities. Maintaining a neat and tidy working area, including main lobby and exterior entrances (entrance glass cleaning, litter pick up around immediate lobby areas). Other tasks and duties as assigned. What we are looking for: Robust customer service experience. Personable and Professional. Flexible and accommodating. Strong command of the English language is a required. Strong listening skills are required to both understand and anticipate the needs and wishes of residents. Demonstrated critical thinking skills. Available for a variety of scheduled shifts between the hours of 6am and 10 pm. What is in it for you? Employee Assistance Program Continuing education support Discounts at selected Freehand restaurants On-site fitness facilities Opportunity for internal career growth Working along side a collaborative team of likeminded individuals As Armour Group is a family organization, we value our employees and their well-being. If you would like to join an organization with which you can have a work life balance, career growth, long term job stability, and an opportunity to positively contribute to the Maritimes, this position may be for you! Qualified applicants are invited to submit their resume and cover letter to recruitment@armourgroup.com. The Armour Group Limited is an equal opportunity employer. While we thank all applicants only those selected for an interview will be contacted.

What you’ll do

The Residential Guest Services Agent acts as the primary point of contact for residents, providing exceptional service and managing resident inquiries. They are also responsible for coordinating building access for contractors, monitoring security systems, and ensuring the lobby and entrance areas remain tidy.

Requirements

Candidates must possess robust customer service experience and strong English communication skills. The role requires a professional demeanor, critical thinking abilities, and the flexibility to work scheduled shifts between 6 am and 10 pm.

Benefits

• Employee Assistance Program
• Continuing education support
• Discounts at selected Freehand restaurants
• On-site fitness facilities
• Internal career growth

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Critical thinking
• Problem solving
• Interpersonal skills
• Professionalism
• Attention to detail
• Security monitoring
• Emergency response
• Facility maintenance coordination
• Planning
• Operations
• English Language
• Coordinating
• Strong Work Ethic
• Customer Service
• Critical Thinking
• Employee Assistance Programs
• Security Systems
• Listening Skills

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Security & Safety
• Residential Services Assistant
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

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