Receptionist

Job summary

The Receptionist manages the front desk by greeting visitors, directing phone calls, and maintaining a professional reception area. They are also responsible for processing walk-in customer orders and providing general administrative support to the team.

Job details

Company Overview The Butcher Shoppe stands as one of Canada’s largest independent meat purveyors, proudly supplying exceptional products to some of Ontario’s most recognized restaurants, chefs, hotels, hospitality groups, and foodservice businesses. For more than 40 years, we’ve built our reputation on quality, craftsmanship, service, and strong relationships. Our team combines the expertise of traditional butchery with a modern, fast-moving approach to foodservice, sourcing premium products and offering extensive custom cutting and portioning capabilities. What sets The Butcher Shoppe apart is our ability to work closely with our customers. Whether helping a chef source a unique product, developing a new menu item, creating a custom specification, or finding the right solution as markets change, we aim to be more than a supplier—we want to be a trusted partner to the businesses we serve. As we continue to grow, we’re looking for ambitious people who are excited about food, hospitality, relationship-building, and developing business. Position Overview Reporting to the Head of Administration, the Receptionist serves as a key representative of The Butcher Shoppe, creating a welcoming and professional first impression for our customers, visitors, and business partners. The Receptionist is responsible for managing the reception area, answering and directing incoming calls, greeting and assisting visitors, processing walk-in customer orders, and providing general administrative support to the TBS team. This is a morning-shift position, with the standard work schedule being Monday through Saturday. Key Responsibilities Welcome customers, visitors, and guests in a professional, warm, and friendly manner, both in person and by phone. Answer general inquiries and direct questions to the appropriate individual or department. Answer, screen, and route incoming telephone calls promptly and professionally. Notify the appropriate company personnel upon the arrival of visitors and guests. Maintain up-to-date employee and department directories to ensure visitors and calls are directed appropriately. Maintain the reception area and common areas in a clean, organized, and presentable condition at all times. Receive, sort, and distribute incoming mail, packages, and deliveries. Process walk-in customer orders accurately and efficiently and provide personalized recommendations for products that best suit their requirements Process customer orders accurately by entering them into the system and ensuring proper documentation. Engage with customers throughout the order process, providing friendly and attentive service. Perform general clerical and administrative duties, including filing, photocopying, scanning, faxing, and data entry. Assist colleagues and the broader TBS team with administrative tasks and other duties as required. Contribute to a positive, professional, and customer-focused environment. Qualifications & Skills Professional, personable, and approachable demeanor with excellent verbal and written communication skills. Strong customer service orientation and interpersonal skills. Excellent organizational skills with strong attention to detail and accuracy. Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced environment. Working knowledge of Microsoft Office Suite, including Word, Outlook, and Teams. Comfortable operating standard office equipment, including multi-line phone systems, printers, scanners, and photocopiers. Ability to work independently while also collaborating effectively with colleagues. Previous experience in a receptionist, front-desk, customer service, or administrative role is considered a strong asset.

What you’ll do

The Receptionist manages the front desk by greeting visitors, directing phone calls, and maintaining a professional reception area. They are also responsible for processing walk-in customer orders and providing general administrative support to the team.

Requirements

Candidates should have a professional demeanor with strong communication and organizational skills. Proficiency in Microsoft Office Suite and experience in a customer service or administrative role are highly valued.

Listed skills

• Customer service · Preferred
• Microsoft Teams · Preferred
• written communication · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Verbal Communication
• Written Communication
• Organization
• Attention To Detail
• Multitasking
• Microsoft Word
• Microsoft Outlook
• Microsoft Teams
• Multi-line Phone Systems
• Data Entry
• Administrative Support
• Interpersonal Skills
• Clerical Duties
• Order Processing

Job areas

• Administrative
• Customer Service & Support
• Food & Beverage
• Hospitality