Team Manager, Disability Intervention Services

Job summary

The Team Manager provides supervision, coaching, and performance management to a team of Rehabilitation and Medical Consultants to ensure high-quality service delivery. They also oversee staff development, manage customer relationships, and monitor data to ensure the effectiveness of disability intervention services.

Job details

Permanent Full Time - We are looking for a Team Manager, Disability Intervention Services. The Team Manager Disability Intervention Services is to provide supervision, coaching and support to the team of Rehabilitation Consultants to ensure the provision of consistent, high quality and cost effective service delivery. What you will do: Ensuring the efficiency and cost effectiveness of the day to day services provided by the team of Rehabilitation and Medical Consultants. Coaching, supervision, and performance management of the Rehabilitation and Medical Consultants and on the team. Recruiting of new staff, and oversight of new staff development throughout the orientation, training and mentoring period. Assessment of individual staff development needs on an ongoing basis. Acting as a technical expert to the team on medical coordination and disability management issues. Ensuring that the Rehabilitation and Medical Consultants understand and follow Canada Life's claims philosophy and practices. Assisting the Rehabilitation and Medical Consultants to develop realistic, cost-effective plans. Reviewing and approving the Rehabilitation and Medical Consultant's plans/expenses according to the authority approval process. Ensuring effectiveness of the quality program which involves the completion of Quality Program reviews (assessing plan cost effectiveness, timeliness, and duration of interventions by local Rehabilitation and Medical Consultants’); and identifying areas of development that require further coaching. Monitoring data and reports on Disability Intervention Services effectiveness and individual results related to service standards. Communicating new initiatives affecting the Disability Intervention Services and Disability Management Service organizations. Working in collaboration with all staff of the Disability Management Services Office, as well as the staff from the Group Sales Office. Participating in the delivery of joint training (along with Disability Management Services Office management) regarding national initiatives impacting claims and Disability Intervention Services. Promoting/supporting return to employability meetings within the Disability Management Services Office management team. Promoting Disability Intervention Services with customers and managing the customer/client relationships affiliated with the Disability Management Services claims operation. Providing input into issues as a member of the Disability Intervention Services management team. What you will bring: Degree in a discipline related to vocational rehabilitation/rehabilitation counseling or experience in disability management as in a licensed health care provider Five to seven years’ experience in the insurance rehabilitation or the field of disability management CCRC or RRP designation or pursuing a designation Proven leadership skills Strong interpersonal and communication skills Valid driver's license and vehicle are necessary when required to travel to client meetings and for operational oversight ⁠Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website - The base salary for this position is between $71,900 - $119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! What we offer: We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. Financial Security: Company-matching pension plan, share ownership program and additional investment options. Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. Learn more about Canada Life. We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #LI-Hybrid

What you’ll do

The Team Manager provides supervision, coaching, and performance management to a team of Rehabilitation and Medical Consultants to ensure high-quality service delivery. They also oversee staff development, manage customer relationships, and monitor data to ensure the effectiveness of disability intervention services.

Requirements

Candidates must possess a degree in a discipline related to vocational rehabilitation or rehabilitation counseling, or equivalent experience as a licensed health care provider. Five to seven years of experience in insurance rehabilitation or disability management is required, along with a CCRC or RRP designation.

Benefits

• Career development
• Education reimbursement
• Flexible health and dental benefits
• Mental health benefit
• Vacation
• Personal days
• Volunteer day
• Pension plan
• Share ownership program
• Employee recognition programs
• Employee discounts

Listed skills

• interpersonal skills · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Reporting · Preferred
• Staff Development · Preferred
• Coaching · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Disability management
• Rehabilitation counseling
• Performance management
• Leadership
• Coaching
• Staff development
• Medical coordination
• Claims philosophy
• Relationship management
• Communication skills
• Interpersonal skills
• Data analysis
• Reporting
• Training delivery
• Service Standards
• Valid Driver's License
• Vocational Rehabilitation
• Mental Health
• Management
• Communication
• Training And Development
• Disability Management
• Discounts And Allowances
• Performance Management
• Sales
• Mentorship
• Office Management
• Rehabilitation Counseling
• Security Clearance
• Coordinating

Job areas

• Management & Leadership
• Healthcare
• Human Resources
• Consulting
• Social Services
• Disability Services Specialist
• Director of Case Management
• Health Service Managers
• Medical and Health Services Managers

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