Client Integration Aexeo Onboarding - Vice President

Job summary

The Vice President will lead client onboarding projects, manage virtual teams, and oversee service delivery and sales support. They are responsible for staff development, implementing global best practices, and maintaining relationships with senior management at client organizations.

Job details

About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit www.citco.com [http://www.citco.com] About the Team & Business Line: The role of an Aexeo Onboarding Vice President (VP) involves leading projects or elements of large engagements, including client integration, service delivery and sales support. The Aexeo Onboarding VP is responsible for managing virtual teams that assist clients in integrating the Citco services into their environment, employing proper information systems, resources, and controls to maximize efficiencies and minimize risk. The VP is responsible for managing a group of Assistant Vice Presidents (AVP), training and development of staff, roll out of global best practice and standardization across the global Integration team. The VP will be heavily involved in securing new business as well as managing existing client relationships and onboardings, will have a lead role in global or local initiatives interacting with other Citco global offices and technology groups The integration team is the central point of contact for the client both technical and support during onboarding. The role involves dealing with the senior management of all the organizations that interact with Citco Fund Services. RESPONSIBILITIES Your Role: Sales Preparation: * Build out of sample portfolios for client pitches and demonstrations * Request for proposal/information assistance * Direct source of information to Business Development on vendors/conversion/interfaces * Stakeholder in the development of new clients/business Project Manage / Functional Task Owner: * Actively participate in departmental and company-wide projects. * Identify issues/concerns and recommend company-wide solutions for any/all high risk projects * Stakeholder strategic initiatives within the Client Integration team * Oversee the resolution of complex client issues * Incoming file testing * New Clients * Existing Clients New Business * Existing Clients New Asset Classes * Migrations to New Vendor * Instruct / Extract * Standard – Stakeholder / Business Analyst / Testing * Custom - Extract file development - Stakeholder / Business Analyst / Testing * Migrations to New Vendor Functional Data Migrations: * Internal Data Conversions * External Data Conversions * Internal System Migrations Technology / Functional Task Owner * Responsible for System Set up and Coordination with Third Parties * Control Client User setup / Permissions * Responsible for Client Reporting Data Capture and Coordination with Third Parties Client / Vendor Relationship Management: * Engage with Existing Clients/Vendor on Efficiency Projects * Operational Process Review - Stakeholder Resource Management and Reporting: * Oversight and tracking of project pipeline, project leads, progress and deadlines * Assist with reporting to senior management * Assist Finance on invoicing for file maintenance and communication charges * Team Management * Oversight, Recruitment, Training and Development. * Review departmental procedures and policies and help ensure adherence to these procedures QUALIFICATIONS About You: * Degree qualified in a business or Finance related disciple * 5+ years of people and resource management experience * 3+ years of client services within the asset management industry * 7+ years in the financial services industry * Proven interest in the financial markets and hedge fund industry * Proven Project Management Experience * Proven Business Analysis Experience * Proven knowledge of Listed and OTC products * Creative and innovative * Client focus * Proficient in Microsoft Office applications * Attention to detail * Ability to handle several projects and different stakeholders simultaneously, and prioritize work based on deadlines * A ‘team player’ who can work well within the function to deliver a quality service * Excellent communication and writing skills * Continuous improvement * Middle Office experience (Desirable) * Project Manager Qualifications (Desirable) Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

What you’ll do

The Vice President will lead client onboarding projects, manage virtual teams, and oversee service delivery and sales support. They are responsible for staff development, implementing global best practices, and maintaining relationships with senior management at client organizations.

Requirements

Candidates must have a business or finance-related degree, at least 7 years of experience in financial services, and 5 years of people management experience. Proven expertise in project management, business analysis, and knowledge of listed and OTC products is required.

Benefits

• Training and education support
• Flexible working arrangements

Listed skills

• Asset Management · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Business analysis · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project management
• Business analysis
• People management
• Resource management
• Client services
• Asset management
• Financial services
• Hedge fund industry
• Listed products
• OTC products
• Microsoft Office
• Communication skills
• Stakeholder management
• Data migration
• Operational process review
• Team leadership
• Project Management
• Invoicing
• Communication
• Management
• Coordinating
• Information Systems
• Asset Management
• Training And Development
• Business Analysis
• Innovation
• Continuous Improvement Process
• Detail Oriented
• Team Management
• Financial Services
• Corporate Governance
• Finance
• Sales
• Request For Proposal
• Balancing (Ledger/Billing)
• Business Development
• Hedge Funds
• Financial Market
• Demonstration Skills
• Vendor Relationship Management
• Resource Management
• Distributed Team Management
• Data Capture
• Sales Support
• Client Services
• Asset Classes
• Middle Office
• Operational Process Reviews

Job areas

• Management & Leadership
• Finance & Accounting
• Consulting
• Customer Service & Support
• Technology
• Onboarding Manager
• Vice President / Director of Finance
• Finance Managers
• Treasurers and Controllers
• Financial Managers

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