INTERNAL ONLY Guest Support Worker, Reception (2026GMR002)

Job Title: INTERNAL - Guest Support Worker, Reception Reports to: Supervisor of Guest Services Location: Reception, TGP Main Building Employment Type: Temporary, Full-Time Rate of Pay: $25.25 per hour Hours: Monday-Friday, 8-hour shifts The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests. What You’ll Do Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries Greet both Guests and visitors to The Gathering Place Build rapport using harm-reduction, trauma-informed, and person-centered approaches De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags Answer telephone calls and check messages, as well as accept donations and deliveries Collaborate with internal teams and external partners to ensure continuity of care Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices Maintain accurate notes and contribute to communication and documentation Participate in team meetings, training, and service improvement initiatives What You Bring Post-secondary education in healthcare, social services, or related field Experience in shelters, residential care, or community support Knowledge of community resources for those facing homelessness and addictions Strong communication, interpersonal, and problem-solving skills Ability to work with diverse populations and a commitment to equity and inclusion Comfortable with physical tasks (lifting up to 50 lbs.) Able to work independently and in a team Clear Record of Conduct and Vulnerable Sector Check required. Equivalent education/experience may be considered. CLOSING DATE: August 19, 2026 Apply here directly! Best of luck.

The Guest Support Worker provides frontline, trauma-informed care to individuals experiencing homelessness or mental health challenges. They are responsible for addressing basic needs, de-escalating crises, and maintaining a safe, welcoming environment for all guests.

Candidates must have post-secondary education in healthcare or social services and experience in shelters or community support. A clear record of conduct and a vulnerable sector check are required for this position.

• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Trauma-informed care
• Harm reduction
• Crisis de-escalation
• Communication
• Interpersonal skills
• Problem-solving
• Documentation
• Community resource knowledge
• Person-centered approach
• Equity and inclusion
• Service Improvement
• Rapport Building
• Trauma Informed Approaches
• Cultural Responsiveness
• Compassion
• Mental Health
• Social Work
• Customer Service
• Problem Solving
• Service Improvement Planning
• Trauma Care

• Social Services
• Customer Service & Support
• Healthcare
• Guest Receptionist
• Social / Human Services Assistant
• Social Work Associate Professionals
• Social and Human Service Assistants

Minimum education

Master’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week