Inside Sales Manager

Inside Sales Manager We’re looking for an on-site Inside Sales Manager in the industrial equipment and manufacturing industry based in Edmonton. Our client is a North American manufacturer of engineered products used in industrial and energy-related applications. This role is focused on leading a team of five inside sales professionals while ensuring a high level of accuracy, customer service, and process discipline across the sales function. The Inside Sales Manager will be responsible for managing workflow, supporting team development, and creating the structure and accountability required for a high-performing inside sales environment. This role is ideally suited to someone who enjoys building efficient processes, coaching people, and ensuring orders, quotations, and customer requests move through the organization accurately and on time. Inside Sales Manager responsibilities: Lead, coach, and develop a team of five inside sales representatives Oversee daily inside sales operations, quotations, order management, and customer inquiries Manage workload distribution and ensure timely follow-up on customer requests Develop and maintain efficient inside sales processes and workflow management practices Ensure accuracy across quotations, pricing, order entry, and customer communications Monitor team performance and establish reporting and accountability measures Maintain CRM and ERP data integrity and process compliance Partner with operations, sales, production, and customer service teams to ensure seamless order execution Support hiring, onboarding, training, and performance development of team members The successful candidate has: 5+ years of inside sales leadership/management, customer service, sales operations, or related leadership experience Previous experience leading and developing an inside sales team Strong administrative, organizational, and process management skills Experience managing quotations, order flow, sales support, and customer service functions Strong communication and people leadership skills High attention to detail and ability to manage multiple priorities simultaneously Experience working with CRM, ERP, and reporting systems Industrial, manufacturing, distribution, or technical product experience is considered an asset Compensation and benefits: Negotiable Comprehensive benefits package Career growth opportunities within a growing organization Collaborative and team-oriented work environment Candidates must be legally authorized to work in Canada. Only candidates selected to move forward in the hiring process will be contacted. #IND

Lead and develop a team of five inside sales professionals while overseeing daily operations, quotations, and order management. Establish efficient workflows and accountability measures to ensure accurate and timely customer service execution.

Requires over 5 years of experience in inside sales leadership, customer service, or sales operations. Candidates should have strong organizational skills and experience with CRM and ERP systems, ideally within the industrial or manufacturing sectors.

• Comprehensive Benefits Package • Career Growth Opportunities • Collaborative And Team-Oriented Work Environment

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Inside Sales Leadership
• Team Coaching
• Process Management
• Order Management
• CRM
• ERP
• Workflow Management
• Customer Service
• Performance Reporting
• Sales Operations
• Quotation Management
• People Leadership

• Sales
• Management & Leadership
• Manufacturing
• Customer Service & Support
• Energy

Minimum experience

5+ years

Apply by

Sep 20, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available