Office Manager & People Operations Coordinator (Cranbrook, BC)

Job summary

Lead HR administration, recruitment, onboarding, employee support, and performance review processes while fostering a positive workplace culture. Oversee office operations, billing and administrative finance, vendors, the administrative team, and improvements to operational efficiency and the client experience.

Job details

We're looking for an Office Manager & People Operations Coordinator to join a well-established and highly respected professional services firm in the financial sector, based in Cranbrook, BC. This newly created role reflects the firm's continued growth and commitment to supporting its people, clients, and operations. Known for its strong culture, collaborative leadership team, and exceptional employee retention, the organization has built a reputation for investing in its people and fostering long-term careers. As the firm continues to grow, human resources, employee support, office administration, vendor management, and operational responsibilities have expanded significantly. This role has been designed to provide dedicated leadership and ownership of these critical functions, allowing the Partners to remain focused on serving clients and leading the business. The successful candidate will become a trusted member of the leadership team, taking ownership of day-to-day people operations and administrative functions while helping drive efficiency, accountability, and an exceptional employee and client experience. Office Manager & People Operations Coordinator Responsibilities: Lead all HR administration activities, including recruitment coordination, job postings, onboarding, employee documentation, and employment-related processes. Coordinate the firm's annual performance review process and conduct performance reviews for administrative team members. Serve as a key resource for employee matters, supporting a positive, professional, and engaged workplace culture. Oversee the day-to-day operations of the Cranbrook office, ensuring an organized, efficient, and welcoming environment. Manage client billing, accounts receivable follow-up, vendor invoices, software subscriptions, and related administrative finance functions. Monitor operational expenses and identify opportunities for efficiencies, cost savings, and process improvements. Take ownership of vendor relationships, office administration, and operational projects, ensuring timely resolution and follow-through. Support the development and continuous improvement of client onboarding processes and the overall client experience. Provide leadership, guidance, and support to the administrative team while fostering accountability and collaboration. Act as a trusted liaison between leadership and employees, ensuring effective communication throughout the organization. The Successful Candidate Has: 5+ years of progressive experience in office management, operations, business administration, human resources, or a similar leadership-focused role. Demonstrated HR experience, including recruitment, onboarding, performance management, employee administration, and working knowledge of BC Employment Standards. Experience coordinating employee programs, people-related processes, and workplace initiatives. Previous experience leading, coaching, or supervising administrative staff. Strong organizational and project management skills, with the ability to balance multiple priorities and deadlines. Excellent judgment, discretion, and decision-making abilities. Exceptional communication and relationship-building skills, with the confidence to work effectively with employees and leadership alike. A highly resourceful, proactive, and independent approach, with the ability to identify challenges and implement solutions. Strong technology skills and the ability to quickly learn new systems, software platforms, and business tools. Experience using AI, automation, or technology to improve efficiency and streamline operations is considered an asset. Compensation & Benefits: Competitive salary of $60,000 - $75,000, based on experience. Candidates with additional experience and higher compensation expectations may also be considered. Comprehensive group benefits package. Employer-supported RRSP program. A collaborative, supportive, and team-oriented workplace culture. Opportunity to join a stable organization with long-tenured employees and strong leadership. Professional growth and long-term career development opportunities. Candidates must be legally authorized to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.

What you’ll do

Lead HR administration, recruitment, onboarding, employee support, and performance review processes while fostering a positive workplace culture. Oversee office operations, billing and administrative finance, vendors, the administrative team, and improvements to operational efficiency and the client experience.

Requirements

Candidates need at least five years of progressive experience in office management, operations, business administration, human resources, or a similar leadership role, including HR administration and working knowledge of BC Employment Standards. They should have experience leading administrative staff and demonstrate strong organization, judgment, communication, project management, technology, and problem-solving skills.

Benefits

• Comprehensive Group Benefits
• Employer-Supported RRSP
• Professional Growth Opportunities
• Long-Term Career Development

Listed skills

• Operations Management · Preferred
• Accounts receivable · Preferred
• Communication · Preferred
• Project management · Preferred
• Process Improvement · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Human Resources Administration
• Recruitment Coordination
• Onboarding
• Performance Management
• Employee Relations
• Office Management
• Operations Management
• Accounts Receivable
• Client Billing
• Vendor Management
• Expense Monitoring
• Process Improvement
• Project Management
• Administrative Team Leadership
• Communication
• Technology and Automation

Job areas

• Human Resources
• Management & Leadership
• Administrative
• Finance & Accounting

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