Intake Coordinator

Job summary

The Intake Coordinator serves as the primary point of contact for prospective clients, conducting preliminary intake and coordinating conflict checks. They are responsible for scheduling consultations and managing the transition from initial inquiry to client onboarding.

Job details

Walker Law is a diverse, dynamic, and award-winning commercial litigation law firm located in the heart of Toronto’s financial district. We are committed to delivering practical and cost-effective legal solutions across a range of litigation matters, including employment, contract, and real property disputes. We are seeking a professional, personable, and highly organized Intake Coordinator to serve as the first point of contact for prospective clients. The ideal candidate will have 5+ years of law firm or legal intake experience, along with excellent communication, organizational, and follow-up skills. Key Responsibilities Serve as the primary point of contact for prospective clients by telephone and email. Promptly contact prospective clients and conduct preliminary intake. Gather accurate information regarding the legal matter and all relevant parties. Complete and coordinate conflict checks. Identify the appropriate practice area and lawyer for each inquiry. Explain consultation fees, required documents, and next steps. Schedule and confirm telephone, video, and in-person consultations. Conduct follow-ups to reduce missed appointments and assist with rescheduling. Follow up after consultations and assist with the retainer and client onboarding process. Maintain accurate records of inquiries, follow-ups, appointments, and prospective client status. Respond to administrative questions and appropriately escalate urgent or sensitive matters. Coordinate with lawyers and staff to ensure a smooth transition from initial inquiry through consultation and file opening. Maintain strict confidentiality and comply with Firm policies and procedures. This is a fully in-office position, five days per week. Qualifications 5+ years of law firm or legal intake experience preferred. Excellent telephone, written, and interpersonal communication skills. Professional, warm, and confident manner when interacting with prospective clients. Strong organizational skills and attention to detail. Ability to manage multiple inquiries, follow-ups, and competing priorities. Strong computer and software skills. Ability to handle confidential and sensitive information with discretion. Sound professional judgment and a strong client-service mindset. What We Offer Salary of $50,000–$60,000, commensurate with experience. Comprehensive benefits. Paid vacation following completion of the probationary period. Eligibility for discretionary performance-based bonuses. A supportive, professional, and inclusive workplace culture. Interested candidates are invited to submit their resume for consideration to Oxana Tchoudakova, Office Manager, at oxana@tcwalkerlawyers.com. No agencies or recruiters, please.

What you’ll do

The Intake Coordinator serves as the primary point of contact for prospective clients, conducting preliminary intake and coordinating conflict checks. They are responsible for scheduling consultations and managing the transition from initial inquiry to client onboarding.

Requirements

Candidates should have over 5 years of law firm or legal intake experience and excellent communication skills. A strong organizational ability and a professional, client-service mindset are essential.

Benefits

• Comprehensive benefits • Paid vacation • Performance-based bonuses

Listed skills

• Time management · Preferred
• Appointment Scheduling · Preferred
• Client Onboarding · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Legal Intake
• Client Communication
• Conflict Checks
• Appointment Scheduling
• Client Onboarding
• Organization
• Interpersonal Skills
• Confidentiality
• Administrative Support
• Professional Judgment
• Software Proficiency
• Time Management

Job areas

• Legal
• Administrative
• Customer Service & Support