Customer Service Representative

Job summary

Act as the first point of contact for customers by handling incoming calls and scheduling service appointments. Responsibilities also include performing follow-up calls to ensure satisfaction and maintaining an accurate customer database.

Job details

The Opportunity: Are you a people person with a passion for helping others? As a Customer Service Representative you are a vital member of our team, acting as the first point of contact for our customers and ensuring that every caller feels heard and cared for. Key tasks include: Answer incoming calls with a friendly and professional attitude Convert calls into scheduled service appointments Make follow-up calls after recent service visits to verify customer satisfaction Make outbound calls to membership customers to book annual appointments Prioritize and coordinate service schedules Keep customer database up-to-date with accurate information Handle other admin tasks as needed Job Type: Full Time Pay: $21 - $25 per hour Job Location: Our Customer Service Representatives work at our office for each scheduled shift. What We Offer: Supportive and friendly office team environment. Competitive wages. Health & dental benefits. RRSP plan with company match. Culture building events. Training and resources to help you learn and grow What We Are Looking For: Minimum two years of customer service experience, preferably in a call center environment. Open availability for scheduling. A great communicator with the ability to connect and build positive relationships with customers and your team. Detail-oriented with the ability to multitask. Demonstrates a positive attitude and willingness to learn and grow. Customer service focused. Job Availability We accept applications for this position on an ongoing basis. We are currently considering applications for future opportunities. We encourage all interested candidates to apply. Artificial Intelligence (AI) We use an Applicant Tracking System that may use AI components to assist in the screening or assessment of job applications for this position. All final hiring decisions are reviewed and made by our human recruitment team. About Us: Trusted for over 100 Years! Birnie Plumbing & Drains is a family-owned company that has proudly served our community since the 1920s. With four generations of expertise, we specialize in residential plumbing & drains services while delivering quality workmanship, lasting solutions, and exceptional customer care. Our team is dedicated to enhancing the lives of the people we meet every day, just as we have done for generations. Learn more at www.birnie.pro Please note Birnie Plumbing & Drains is an equal opportunity employer. Accommodations are available through the hiring process upon request. Please notify us if you require an accommodation and we will work with you to meet your needs.

What you’ll do

Act as the first point of contact for customers by handling incoming calls and scheduling service appointments. Responsibilities also include performing follow-up calls to ensure satisfaction and maintaining an accurate customer database.

Requirements

Candidates must have at least two years of customer service experience, preferably in a call center environment. Strong communication skills, a positive attitude, and open availability for scheduling are required.

Benefits

• Health Benefits • Dental Benefits • RRSP Plan With Company Match • Culture Building Events • Training And Resources

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Detail-oriented · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Call Center Operations
• Appointment Scheduling
• Communication
• Relationship Building
• Multitasking
• Detail Oriented
• Administrative Tasks
• Database Management
• Outbound Calling

Job areas

• Customer Service & Support
• Administrative
• Trades