Bilingual Application Support Specialist – Intermediate

Toronto, ON
On-site
Posted Oct 14, 2026
1 position

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Employment type: Contract
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Associate
Application method: Direct apply is available

Job summary

Provide phone and email help desk support in English and French to users of a Child Care and Early Years digital tool, resolving application, website, and IT inquiries. Troubleshoot issues, guide non-technical users, document support interactions, and escalate complex problems or refer inquiries to appropriate teams.

Job details

Job Description: Seeking a Bilingual Application Support Specialist – Intermediate to support a new Child Care and Early Years digital tool used by service system managers, childcare operators, and families. Provide help desk support to end users in both English and French, resolving IT, website navigation, and application-related inquiries over the phone and via email. Demonstrate hands-on experience with Interactive Voice Response (IVR) software and digital tools for logging, tracking, and managing user inquiries. Troubleshoot application and website issues, identify solutions, and escalate complex technical problems to the appropriate support teams. Guide non-technical users, provide clear instructions, and refer inquiries to technical partners or relevant program areas when necessary. Possess excellent customer service, analytical, problem-solving, organizational, and decision-making skills, with the ability to manage competing priorities. Demonstrate strong active listening, empathy, and professionalism when handling challenging user situations, while maintaining accurate support documentation. Mandatory Requirements: Advanced verbal and written communication skills in both English and French, previous help desk experience, and experience supporting digital applications or websites. Work Arrangement: 5 days onsite in Toronto. A mandatory in-person interview is required, with no exemptions. Previous public-sector or government experience is an asset. Interested bilingual candidates who meet the requirements are encouraged to apply.

What you’ll do

Requirements

Requires advanced written and verbal communication skills in English and French, previous help desk experience, and experience supporting digital applications or websites. Candidates should have hands-on experience with IVR software and inquiry-management tools; public-sector or government experience is an asset.