Part time-Key Holder

Job summary

Open and close the store as a key holder while supporting sales and delivering knowledgeable, friendly, and efficient customer service. Maintain store standards and a safe environment, operate the point-of-sale system, follow company policies, and monitor for loss prevention concerns.

Job details

Job Title: Part-time Keyholder Location: Bass Pro Mills Dr, Vaughan, ON L4K 5W4 Reports to: Retail Store Manager Availability: Weekdays, weekends, evening shifts General Overview Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin. This is a part-time role that will be responsible for opening/closing the store and acting as a Key Holder. Key Holder is responsible for driving store sales and creating an outstanding customer experience for our guests. Our associates are dynamic individuals who are not only interested in retail and fashion but also enjoy challenges and share a commitment to a more sustainable future. Responsibilities Responsible for driving results and enhancing the customer experience by maintaining a neat, clean and safe working environment, and meeting corporate productivity standards. Sales Associates will engage with customers and assess customer needs to ensure appropriate service is provided. Displays a “Customer is the priority” mindset at all times. Consistently treats all customers and colleagues with respect and contributes to a positive work environment. Promotes a safe working and shopping environment to maximize the customer shopping experience. Upholds all company policies as outlined in the store policy and procedure, including the Handbook and the Sales and Training Manual Responsible for positively contributing to a customer’s shopping experience through knowledgeable, friendly and efficient service and maintaining store and personal appearance standards. Greet and acknowledge all customers on the sales floor. Provide assistance to customers by answering merchandise-related questions. Follow all safety procedures. Observe and monitor for loss prevention and advise management of any unusual internal or external activities. Proactively establish and maintain effective working team relationships with all support departments. Operate point-of-sale as directed by store management. Required Experience And Qualifications Effectively communicate with customers and store personnel Ability to demonstrate strong customer-focused service on and off the sales floor Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation. Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the business, including one weekend day and two closing shifts per week Demonstrate ability to interact and cooperate with all company employees Solve problems creatively and demonstrate high levels of integrity Ability to receive feedback and take action where appropriate Ability to follow written and verbal instructions and meet deadlines on tasks/projects What We Provide Merchandise discount Opportunity for learning and growth We thank all the applicants for their interest. However, only selected candidates will be contacted for interviews by the hiring team. Tilley Canada

What you’ll do

Open and close the store as a key holder while supporting sales and delivering knowledgeable, friendly, and efficient customer service. Maintain store standards and a safe environment, operate the point-of-sale system, follow company policies, and monitor for loss prevention concerns.

Requirements

Candidates should communicate effectively, provide customer-focused service, and understand retail operations, including cash handling, store standards, and merchandise presentation. They must be flexible to work evenings, weekends, openings, and closings, including one weekend day and two closing shifts per week, and demonstrate integrity, teamwork, problem-solving, and the ability to follow instructions and meet deadlines.

Benefits

• Merchandise Discount
• Learning And Growth Opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• safety procedures · Preferred
• Cash handling · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail Sales
• Cash Handling
• Point-Of-Sale Operation
• Merchandise Presentation
• Store Standards Maintenance
• Loss Prevention
• Teamwork
• Communication
• Problem-Solving
• Time Management
• Opening And Closing Procedures
• Safety Procedures
• Customer Needs Assessment
• Receiving And Applying Feedback

Job areas

• Retail
• Sales
• Customer Service & Support
• Management & Leadership
• Security & Safety

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