Reception + Retail Associates

Job summary

The Reception and Retail Associate will ensure every client has an exceptional experience from the moment they enter the shop. Responsibilities include managing service queues, handling emails and phone calls, and supporting the team in a fast-paced environment.

Job details

Exciting Opportunity: Join our Team at the new Tommy Gun's Ottawa - OPENING SOON! We're thrilled to announce the opening of our new location in Ottawa, ON, located at Baseline! The shop will OPEN SOON, so we invite you to join our stylish and dynamic team today and be part of the buzz as we grow and thrive in this new location! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates. We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate Reception + Retail Associates who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors. Position: Guest Services Work Term: Part-time and Full-time Location: Baseline - Ottawa Wage: starting at $18 per hour Benefits Clean, safe, and positive work environment Immerse yourself in a fun, busy, and friendly atmosphere with a positive company culture Opportunities for growth and career advancement Enjoy a staff discount on our large product selection Be a part of an amazing clientele who appreciate the Tommy Gun's experience Requirements to Thrive with Us: Exceptional Customer Service Skills - can you go above and beyond for every guest, every time Master excellent written and verbal communication skills—be the voice that answers emails and phone calls, manages service queues, and supports your team Thrive in a fast-paced environment, showcasing exceptional time-management and multitasking abilities Bring familiarity with visual merchandising and product inventory (an asset!) Bonus points for experience in a salon, barbershop, or spa Let your outgoing and fun personality shine through! Who We Are: At Tommy Gun’s we believe that there’s nothing greater than The Fresh Cut Feeling; running your hands across your face after having a hot towel shave or the smile you get when you know your Barber or Stylist has nailed your look. Our commitment to an unparalleled Tommy Gun’s experience extends beyond our customers; we want YOU to love where you work. Because when our team is happy, everyone's happy. Your journey to a fulfilling career with Tommy Gun’s begins here. Unleash your skills, embrace our culture, and let work be the place where you can truly be yourself. Learn more about Tommy Gun's: https://ca.tommyguns.com/ Locally Owned and Operated ~ Elevate Your Career with Tommy Gun’s. Apply Today!

What you’ll do

The Reception and Retail Associate will ensure every client has an exceptional experience from the moment they enter the shop. Responsibilities include managing service queues, handling emails and phone calls, and supporting the team in a fast-paced environment.

Requirements

Candidates should possess exceptional customer service skills and strong verbal and written communication abilities. Experience in a salon, barbershop, or spa, as well as familiarity with visual merchandising and inventory, is considered an asset.

Benefits

• Clean, safe, and positive work environment
• Fun, busy, and friendly atmosphere
• Positive company culture
• Opportunities for growth and career advancement
• Staff discount on product selection

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Written communication
• Verbal communication
• Time management
• Multitasking
• Visual merchandising
• Inventory management
• Email management
• Phone etiquette
• Service queue management

Job areas

• Customer Service & Support
• Retail
• Hospitality
• Administrative

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