Assistant Director,Business.Systems

Job summary

Lead support and enhancement of systems managed by the Registrar’s Office, including directing first-tier support in coordination with CCS. Assess existing systems, policies, and procedures, identify challenges, and recommend changes and priorities for IT projects that support university goals and student services.

Job details

About Toronto Metropolitan For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world. For a more in-depth understanding of our vision, core values and ongoing work, please see our academic plan TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada. In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter. About The Office Of The Registrar The Office of the Registrar (RO) contributes to Toronto Metropolitan University’s bold vision by providing the bedrock of innovative systems and structures required to build a world-leading institution. Every member of the university community is an RO client. The RO is involved in the entire academic experience of the student body from admission through to graduation, providing reliable support through a wide range of services and safeguarding the integrity of the university’s policies and student records. We provide expert guidance to academic leaders regarding student recruitment, admissions, student financial services, student fees, new programming initiatives, transfer credit, course offerings, grading processes, scheduling, academic policy and curriculum management. The Opportunity Are you an experienced IT systems leader with a deep understanding of complex administrative environments? Do you excel at collaborating across departments to implement technology solutions that support student success and academic excellence? Toronto Metropolitan University is searching for an Assistant Director, Business Systems to lead critical IT initiatives within our Registrar's Office. The Assistant Director, Business Systems will ensure the provision of reliable systems support, leads complex IT systems projects and identifies strategic project priorities for the Registrar’s Office. The successful candidate will work collaboratively with units within the Registrar’s Office, The Yeates School of Graduate Studies, The Chang School of Continuing Education, the Lincoln Alexander School of Law, the School of Medicine and the Academic community, to address student administrative systems and related service issues in a manner that supports the mission of the University and the Academic Plan. Key Responsibilities Directs the support and enhancement of the systems managed by the Registrar’s Office. Proactively examines existing systems, policies and procedures, to analyze issues and challenges, and to formulate recommendations for system enhancements and changes that support the University’s goals and objectives. Directs the provision of quality first tier support for systems managed by the Registrar’s Office, Services are provided in conjunction with CCS. Qualifications To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications: Successful completion of a Bachelor’s Degree in Information Technology or related field; project management certification is an asset; Minimum of 8-10 years administrative experience in a university environment, including minimum 2 years’ experience in a leadership and management capacity. Comprehensive knowledge of Ontario, Canadian and International post-secondary systems. Detailed knowledge of University programs, policies, systems and procedures. Strong research, analytical, evaluative and writing skills to support decisions, produce reports, manuals, etc. Ability to work in an independent and a team mode. Strong advising / counselling skills as well as negotiating skills. Strong leadership, supervisory and people management skills, effective time-management skills. Excellent verbal, written, presentation and public speaking communication skills. Outstanding interpersonal skills, self-confidence and poise to deal effectively with different community members representing diverse backgrounds, interests, personalities and requirements. Knowledge of end user computing tools, e.g. databases, SQL, VISIO as well as office productivity tools e.g. Microsoft Office including Microsoft Project. Excellent organizational and project management skills, especially as they relate to technical/IT systems projects. Equivalent experience or a combination of equivalent experience and education may be accepted in place of education. Leadership Competencies Leaders at TMU are required to demonstrate the following Leadership Competencies: Acts with Integrity: Demonstrates behaviors aligned with high ethical standards and personal integrity and acts in accordance with TMU values. Builds Relationships of Trust & Collaboration: Actively builds a culture of trust and fosters meaningful relationships. Leads Inclusively: Creates an inclusive environment where everyone is respected, recognized, empowered to achieve their potential, and valued for their differences. Demonstrates Organizational Acumen: Understands and respectfully navigates complex internal and external environments using sound judgment, diplomacy, and tact. Drives Vision & Results: Creates and implements a vision grounded in sound decision-making to achieve desired outcomes. Additional Information (MAC) Position Number(s) 20005792 Reports To Director, Business SystemsDepartment Business Systems, Office of the RegistrarEmployee Group MACVacancy Type FTCE This is a new vacancy. Work Location HybridStart Date ASAPEnd Date N/AHours of Work 36.25Grade D62Salary Scale $108,886 - $173,934Hiring Salary Range $108,886 - $141,410TA Specialist -Posting Date October 8, 2026Application Close Date October 23, 2026 Equivalent experience or a combination of equivalent experience and education may be accepted in place of education. As part of the selection process, candidates may be required to complete an occupational assessment. Applications will only be accepted online through Toronto Metropolitan University's career site. We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.

What you’ll do

Lead support and enhancement of systems managed by the Registrar’s Office, including directing first-tier support in coordination with CCS. Assess existing systems, policies, and procedures, identify challenges, and recommend changes and priorities for IT projects that support university goals and student services.

Requirements

Requires a bachelor’s degree in information technology or a related field, or equivalent education and experience, and 8–10 years of university administrative experience, including at least two years in a leadership or management role. Candidates should bring post-secondary systems knowledge, strong project management and communication skills, and familiarity with tools such as databases, SQL, Visio, Microsoft Office, and Microsoft Project; project management certification is an asset.

Listed skills

• Project management · Preferred
• Negotiation · Preferred
• interpersonal skills · Preferred
• SQL · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Systems Leadership
• Project Management
• Administrative Systems Support
• Systems Enhancement
• Research and Analysis
• Report Writing
• Advising and Counseling
• Negotiation
• Leadership and Supervision
• People Management
• Communication and Presentation
• Interpersonal Skills
• SQL
• Visio
• Microsoft Office
• Microsoft Project

Job areas

• Technology
• Management & Leadership
• Education
• Administrative

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