Front Desk Agent

Job summary

Register guests, assign rooms, manage arrivals and departures, process payments, and maintain accurate reservation and room records. Respond to guest inquiries and complaints, provide information about hotel services and local attractions, and deliver professional customer service.

Job details

Overview Languages English Education No degree, certificate or diploma Experience 7 months to less than 1 year On site Work must be completed at the physical location. There is no option to work remotely. Work setting Willing to relocate Responsibilities Tasks Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Perform front desk duties Maintain work records and logs Maintain accurate records Professionalism in customer service Greet customers Additional information Work conditions and physical capabilities Attention to detail Personal suitability Excellent oral communication Excellent written communication Benefits Other benefits Other benefits

What you’ll do

Register guests, assign rooms, manage arrivals and departures, process payments, and maintain accurate reservation and room records. Respond to guest inquiries and complaints, provide information about hotel services and local attractions, and deliver professional customer service.

Requirements

The posting requires 7 months to less than 1 year of experience and lists no degree, certificate, or diploma as the education level. Candidates should demonstrate attention to detail, strong oral and written communication, and professionalism in customer service; willingness to relocate is also noted.

Benefits

• Other Benefits

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Payment Processing · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Oral Communication
• Written Communication
• Complaint Resolution
• Guest Registration
• Room Assignment
• Reservation Management
• Payment Processing
• Telephone Handling
• Recordkeeping
• Attention To Detail
• Clerical Duties

Job areas

• Hospitality
• Customer Service & Support
• Administrative

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