Guest Service Representative

Job summary

Register arriving guests, assign rooms, and manage individual and group arrivals and departures. Handle reservations, guest complaints, inquiries, telephone calls, front desk duties, and accurate records.

Job details

Overview Languages English Education No degree, certificate or diploma Experience 7 months to less than 1 year On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hospitality industry Willing to relocate Responsibilities Tasks Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Maintain an inventory of vacancies, reservations and room assignments Answer telephone and relay telephone calls and messages Provide customer service Perform front desk duties Maintain accurate records Experience and specialization Computer and technology knowledge Basic Additional information Work conditions and physical capabilities Attention to detail Fast-paced environment Ability to work independently Personal suitability Efficient interpersonal skills Excellent oral communication Team player Benefits Other benefits Other benefits

What you’ll do

Register arriving guests, assign rooms, and manage individual and group arrivals and departures. Handle reservations, guest complaints, inquiries, telephone calls, front desk duties, and accurate records.

Requirements

The posting requires 7 months to less than 1 year of experience and lists no degree, certificate, or diploma as the education level. Candidates should have basic computer knowledge and demonstrate attention to detail, efficient interpersonal and oral communication skills, and the ability to work independently and as part of a team.

Benefits

• Other Benefits

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• record keeping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Complaint Resolution
• Guest Registration
• Room Assignment
• Group Check-In and Check-Out
• Room Reservations
• Hotel Information
• Vacancy and Reservation Management
• Telephone Handling
• Customer Service
• Front Desk Operations
• Record Keeping
• Attention to Detail
• Oral Communication
• Interpersonal Skills
• Independent Work
• Teamwork

Job areas

• Hospitality
• Customer Service & Support

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