Parts Counter Sales Representative

Job summary

Sell and supply parts to internal and external customers through counter, phone, and online channels, while supporting technicians and coordinating orders, inventory, suppliers, and backorders. Build customer relationships, resolve issues, follow up on sales, and promote parts, equipment, and service products to grow department revenue.

Job details

Are you ready to elevate your career in a place that drives success? At Towlift, we’re not just about forklifts; we’re about fueling your passion for service and innovation. As a Parts Counter Sales Representative, you’ll be at the heart of keeping industries moving, ensuring that businesses rely on Towlift with confidence. Join a team where your expertise is celebrated, your growth is prioritized, and your impact is undeniable. Let’s lift your career to new heights—because at Towlift, service isn’t just what we do; it’s who we are. Why Towlift? What We Offer: * Monday to Friday, 1st shift * Tuition reimbursement * Medical, Dental, Vision, Supplemental, Life Insurance and Wellness programs * 401k/Profit Sharing * 120 hours PTO * 10 Paid Holidays * Training and development * Referral program Our Culture: * We embrace a work lift balance * Safety is standard! * We invest in technology, so you have the best tools for the job * Leadership has the teams back! * Our growing company provides many advancement opportunities * Everyone has what they need to make a difference What You Will Do As A Parts Counter Sales Representative: The Parts Counter Sales Representative sells parts to internal and external customers, over the counter, over the phone, or online. They are involved in the direct sales process and are actively involved in maintaining positive customer communication. The Parts Counter Sales Representative increases our core business performance by supporting operational success and developing customer relationships. Job Duties: * Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, and communicating backorders to customers and technicians. * Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc. * Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery. * Places routine stock and emergency orders with external suppliers. * Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture. * Processes outbound orders from picking to packing for customers and technicians. * Performs routine inventories of customer consignments to accurately charge shortages. * Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed. * Resolves customer complaints and issues with a high degree of customer service. * Processes remanufactured cores to obtain credit from suppliers. * Assists the Sales Department with parts requests. * Receives and fills both online and telephone orders for parts. * Solicits new and existing accounts by phone. * Reads catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices. * Receives payment and/or obtains credit authorization. * Advises customers/technicians on substitution or modification of parts when identical replacements are not available. * Examines returned parts for defects, and exchanges defective parts or refunds money. * Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes. * Performs follow-up sales calls with customers to ensure product satisfaction is met. * Contacts new and existing customers to meet and surpass goals for the Parts Department. * Maximizes customer sales potential by examining parts usage and providing advice on parts stocking based on lead times, consumables, maintenance type, application etc. * Establishes regular communication with managers to resolve any ongoing issues with customers. * Promotes and sells equipment and service products to customers, generating increased revenue. * Maintains professionalism on the job at all times. * Is reliable and punctual in reporting for work as scheduled. * Performs other duties of a similar nature as required. Qualifications: * High School Diploma or equivalent. Associate’s degree preferred but not required. * 3-5+ years of experience in a material handling parts or automotive industry preferred * Previous supervisory experience a big plus * Must have previous customer service experience, including strong verbal and written communication skills. * Proficiency in Microsoft Office suite. * Is knowledgeable of use and features of various parts, based on knowledge of machines or equipment. * Must be able to push, pull, lift 50 lbs., twist, walk throughout the shop and warehouse, climb ladders, climb stairs * Ability to work independently and to effectively prioritize demands and execute tasks. * Keen attention to detail. * Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner. * Fast paced environment, multi-tasking skills required. Salary Range: $25-30/hour Towlift provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

What you’ll do

Sell and supply parts to internal and external customers through counter, phone, and online channels, while supporting technicians and coordinating orders, inventory, suppliers, and backorders. Build customer relationships, resolve issues, follow up on sales, and promote parts, equipment, and service products to grow department revenue.

Requirements

A high school diploma or equivalent is required, and an associate degree is preferred; 3–5 or more years of material-handling parts or automotive experience is preferred. Candidates should have customer service experience, strong communication and Microsoft Office skills, parts knowledge, attention to detail, and the ability to prioritize and perform physical warehouse tasks, including lifting up to 50 pounds.

Benefits

• Tuition Reimbursement
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Insurance
• Life Insurance
• Wellness Programs
• 401(k)
• Profit Sharing
• Paid Time Off
• Paid Holidays
• Training And Development
• Referral Program

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Prioritization · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Parts Sales
• Parts Identification
• Inventory Management
• Order Processing
• Supplier Coordination
• Backorder Management
• Sales Follow-Up
• Customer Relationship Management
• Microsoft Office
• Written Communication
• Verbal Communication
• Prioritization
• Multitasking
• Attention To Detail
• Warehouse Organization
• Inbound Calls
• Professionalism
• Supervision
• Precision Measuring Instruments
• Automotive Industry
• Communication
• Computer Displays
• Training And Development
• Customer Communications Management
• Direct Selling
• Sales
• Warehousing
• Leadership
• Innovation
• Machining
• Material Handling
• Microform
• Phone Sales
• Verbal Communication Skills
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Logistics
• Retail
• Parts Counter Representative
• Parts Sales Representative
• Shop Sales Assistants
• Parts Salespersons

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