Customer Service & Rental Coordinator Strait Way Rentals

Job summary

Answer customer calls and inquiries, recommend suitable equipment, schedule rentals, and prepare rental agreements and paperwork. Coordinate deliveries and pickups, follow up on rentals and returns, and support daily office operations, including receiving packages.

Job details

Customer Service & Rental Coordinator Strait Way Rentals – Coaldale, AB Full-Time | Year-Round Strait Way Rentals is looking for a reliable, motivated individual to join our growing team. If you enjoy helping people, working in a fast-paced environment, and being part of a supportive team, we want to hear from you. About Us At Strait Way Rentals, we focus on providing fast, friendly, and helpful service. We believe in treating customers like neighbors. Our team values kindness, teamwork, honesty, and a strong willingness to help. What You’ll Do Answer incoming phone calls and assist customers Book and schedule equipment rentals Help customers choose the right equipment for their projects Prepare rental agreements and paperwork Respond to email and online inquiries Coordinate deliveries and pickups Follow up on rentals and returns Support daily office operations (receiving pallets and packages) What We’re Looking For Positive attitude and strong communication skills Dependable and willing to learn Able to adapt in a fast-paced environment Takes initiative and follows tasks through to completion Enjoys working as part of a team Experience No experience required — we’re happy to train the right person. We’re looking for someone interested in long-term growth, not just a job. Must be able to understand and speak English very well. What Success Looks Like (After 90 Days) Confidently managing daily responsibilities Providing excellent customer service Keeping up with workflow with minimal supervision Taking ownership and contributing to team success Identifying ways to improve processes and customer experience Compensation Wage is based on experience, performance, and the value you bring to the team. Raises are based on growth, initiative, and contribution. Dress Code Clean, practical workwear suitable for both office duties and walking through the equipment yard. (No sweatpants, pajama-style clothing, or unsafe attire.) Apply Today Send your resume to: Chloe@straitway.ca Call: 403-345-2045 for questions

What you’ll do

Answer customer calls and inquiries, recommend suitable equipment, schedule rentals, and prepare rental agreements and paperwork. Coordinate deliveries and pickups, follow up on rentals and returns, and support daily office operations, including receiving packages.

Requirements

No prior experience is required, as training will be provided. Candidates should communicate very well in English, have a positive and dependable attitude, adapt to a fast-paced environment, take initiative, follow tasks through, and work well with a team.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• adaptability · Preferred
• Communication · Preferred
• scheduling · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Equipment Rental Coordination
• Scheduling
• Rental Agreement Preparation
• Email and Online Inquiry Management
• Delivery and Pickup Coordination
• Follow-Up
• Office Operations
• Teamwork
• Adaptability
• Initiative
• Task Management
• Process Improvement
• English Communication

Job areas

• Customer Service & Support
• Administrative
• Logistics

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