Remarketing Specialist

Job summary

The Remarketing Specialist manages lease maturity lists, collects outstanding charges, and processes vehicle disposal paperwork. They also handle inbound and outbound calls to resolve lease-end issues with dealers and customers.

Job details

Job Description Bilingual Remarketing Specialist About Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario What Sets Us Apart? At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility. TFS currently has an exciting 12-month contract opportunity as a Bilingual Remarketing Specialist, reporting to the Manager of Remarketing. This role will reside in our Markham Head Office. What you will be doing: · Manage Remarketing lists and follow up for the return of leased vehicles past their scheduled maturity date · Collection of outstanding and/or excess charges (ie invoicing of additional charges for excess kilometers, excess wear and tear, missing equipment, payments, miscellaneous fees) · Answer incoming calls, process paperwork, extension of lease contracts, Dealer Condition Reports etc · Resolve outstanding issues with dealers/customers at lease end (payouts, invoices, security deposit etc), processing daily reports · Preparing vehicles for auction for disposal in a timely manner What you bring: Minimum high school diploma or equivalent; post-secondary preferred Excellent communication and negotiation skills The ability to connect with dealerships and customers Team oriented, flexible and proactive Prior inbound and outbound call center experience is an asset What We’ll Bring: · A work environment built on teamwork, flexibility, and respect · Great company culture-Respect for people and continuous improvement is at our core · Hybrid work environment Hourly Rate: $27.50/hour What You Should Know: At Toyota, our success begins and end with our people. We embrace diverse perspectives and value and unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard for race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

What you’ll do

The Remarketing Specialist manages lease maturity lists, collects outstanding charges, and processes vehicle disposal paperwork. They also handle inbound and outbound calls to resolve lease-end issues with dealers and customers.

Requirements

Candidates must have at least a high school diploma or equivalent, with post-secondary education preferred. Strong communication and negotiation skills are required, along with previous call center experience.

Benefits

• Hybrid work environment • Professional development

Listed skills

• Customer service · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Reporting · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Negotiation
• Customer service
• Call center
• Data entry
• Conflict resolution
• Lease management
• Reporting
• Invoicing
• Bilingualism
• Outbound Calls
• Inbound Calls
• Lease Contracts
• Multilingualism
• Continuous Improvement Process
• Financial Services
• Leadership
• Innovation
• Team Foundation Server
• Wholesaling
• Team Oriented
• Teamwork

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Remarketing Specialist
• Marketing Specialist (General)
• Advertising and Marketing Professionals
• Market Research Analysts and Marketing Specialists