Customer Service Representative (Calgary South)

Job summary

You will serve as the first point of contact for customers, providing tailored solutions and support in person and over the phone. Additionally, you will manage scheduling, process payments, and maintain organized filing systems.

Job details

Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. The position: As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported. What we offer: We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide: Health & dental benefits Personal care days Statutory holidays off Employee & family assistance program Employee discounts What you’ll be doing: Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience. Book deliveries and coordinate scheduling to meet customer needs. Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards. Maintain organized records and manage filing systems. Collaborate with sales consultants and team members to provide optimal solutions and support. What you need to be successful: Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people. Proactively provide input and recommendations to enhance the customer experience. Collaborate with various departments to resolve customer issues efficiently and effectively. Quickly learn and adapt to computer software and systems. Exhibit outstanding oral and written communication skills while working effectively within a diverse team. Availability: This is a full-time position and will require you to be available: Monday to Sunday from 10:00am to 6:00pm Compensation: $17.00/hr We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

What you’ll do

You will serve as the first point of contact for customers, providing tailored solutions and support in person and over the phone. Additionally, you will manage scheduling, process payments, and maintain organized filing systems.

Requirements

Candidates must possess a strong work ethic, professional communication skills, and the ability to type at least 40 words per minute. You should also be capable of learning new software quickly and working effectively within a diverse team.

Benefits

• Health benefits • Dental benefits • Personal care days • Statutory holidays off • Employee & family assistance program • Employee discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Typing
• Data entry
• Scheduling
• Problem solving
• Attention to detail
• Time management
• Interpersonal skills
• Professionalism
• Patience
• Computer literacy
• Workplace Inclusivity
• Strong Work Ethic
• Quick Learning
• Customer Service
• Communication
• Sales
• Invoicing
• Mentorship
• Personal Care
• Punctuality
• Filing
• Greeting Customers
• Detail Oriented

Job areas

• Customer Service & Support
• Retail
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives