Customer Service Representative (Edmonton South)

Job summary

The Customer Service Representative acts as the primary point of contact, greeting customers and providing tailored solutions to ensure a positive experience. They are responsible for coordinating delivery schedules, processing payments, and maintaining accurate administrative records.

Job details

Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. The position: As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude, professionalism, and patience, you’ll go above and beyond to provide tailored solutions, ensuring every customer feels heard, valued, and supported. What we offer: We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide: Health & dental benefits Personal care days Statutory holidays off Employee & family assistance program Employee discounts What you’ll be doing: Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience. Book deliveries and coordinate scheduling to meet customer needs. Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards. Maintain organized records and manage filing systems. Collaborate with sales consultants and team members to provide optimal solutions and support. What you need to be successful: Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people. Proactively provide input and recommendations to enhance the customer experience. Collaborate with various departments to resolve customer issues efficiently and effectively. Quickly learn and adapt to computer software and systems. Exhibit outstanding oral and written communication skills while working effectively within a diverse team. Availability: This is a full-time position and will require you to be available: Monday to Sunday from 10:00am to 6:00pm Compensation: $17/hr What to expect from us: Application review: Once you apply, our team will review your application and let you know whether you will be moving forward. One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience. In-person interview: Successful candidates will be invited to a second interview with our team. Final decision: We’ll make a final decision and give you a call to let you know the outcome. We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

What you’ll do

The Customer Service Representative acts as the primary point of contact, greeting customers and providing tailored solutions to ensure a positive experience. They are responsible for coordinating delivery schedules, processing payments, and maintaining accurate administrative records.

Requirements

Candidates must possess excellent communication skills and a professional demeanor with a strong work ethic. A minimum typing speed of 40 words per minute and the ability to adapt to computer software are required.

Benefits

• Health benefits • Dental benefits • Personal care days • Statutory holidays off • Employee and family assistance program • Employee discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Typing
• Scheduling
• Data entry
• Problem solving
• Professionalism
• Patience
• Interpersonal skills
• Time management
• Attention to detail
• Computer literacy
• Workplace Inclusivity
• Strong Work Ethic
• Quick Learning
• Customer Service
• Sales
• Invoicing
• Mentorship
• Personal Care
• Punctuality
• Filing
• Greeting Customers
• Detail Oriented

Job areas

• Customer Service & Support
• Retail
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives